ServiceNow Community

Press 'Save' before exiting or your progress will not be recorded.

Why does it say "Press 'Save' before exiting or your progress will not be recorded." inside the primary window of the Learning Course interface? See screenshot below. It's not that long ago that this application was perfectly able to remember your pr...

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Incident Line of Business Displays Backend Value When Created from Specific Catalog Item

Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...

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In Employee portal once i click on Reopen button a popup with additional comments should appear

Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...

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How to hide tabs for specific users

Hi Community,I’m working with Employee Center (ESC) and HR Offboarding cases.Currently, the Activity and Attachments tabs are visible in ESC, but the requirement is to hide them only for a specific group of users.

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Sort the list shown in slush bucket by 'Order' field

The current default feature of slush bucket is to show the items in left side in alphabetical order. But we have a requirement to show fields in order by the field called 'Order'. Is there any way to achieve this?We have created a m2m table for two t...

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Lifecycle Event - I try to open a HR template and is always blank

In Lifecycle event, Im trying to open a HR task template and it always opens blank page.I open the Lifecycle event Open an activity and open the associated HR task template and its always blank. But I just configured the template. I tried to delete t...

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Need Help: Make Attachment Mandatory on submission Only When Subject Person’s Country = India

Hi Community,I’m working on a requirement for a record producer in Service Portal where:There is a reference variable called Subject Person (points to sys_user).If the selected user’s country = India, then at least one attachment must be added before...

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UI Page - Show the records of a table as a drop down

Hi, I want to display a pop-up window from a UI Action using a UI Page to show a list of attachments related to the corresponding record in a drop-down. Using ui_reference, I can display them as a reference icon. Is there any UI Macro available to di...

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Parent field in Work ORDER TABLE

Hello Guys, I'm Trying to let users with the role's (wm_agent,wm_read,wm_basic) to read the records in the Task table, becouse in the wm_order (work order) table there is a field that comes from the Task Table named 'parent' this is a mandatory fiel...

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unable to add Users to User entitlement on Software License record

Hi, I am trying to add the Users under User Entitlement on the License records. But it is not working. It was working before Zurich upgrade. Please let me know if anyone know what's going on.

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csdm Foundations Dashboard: Configuration Item Status Values

We have been asked to try to improve the scores we see on the CSDM Foundations Dashboard. The first one I’d like to investigate is the Configuration Item Status Values. The CSDM Foundations Dashboard is showing: This is because we use some custom v...

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Resolved! Risk table and RIDAC

Hello, Our Project Manager's want to be able to see a full list of RIDAC in one click, not clicking through each tab on the Project. I know once you convert them, they will show under RIDAC entries, but this means you will never see Risks. I've tried...

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Resolved! I have multiple email client templates in incident but only one is populating

Hello Everyone,I have created multiple client templates for incident table but when i click on "..." & click on Email then the template having less order only that gets applied i want to see all the templates and choose from it .How i can get it?@Ank...

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Resolved! I want to set reference currency as EUR but preserving multicurrency

Hi everyone, I’m trying to implement multi-currency in my ServiceNow instance, but I’ve run into some trouble. I want to set EUR as the reference (base) currency, but all posts and documentation say that I need to enable Single Currency mode. However...

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Default value for Currency in Price-fields

I have a requirement to set EUR as the default currency for Price-fields (e.g. the Price-fields in Catalog Item forms and Change form). Main location users are working is Finland.Requirement is, that EUR is the default currency and USD an additional ...

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