ServiceNow Community

Unable to change login.do background gradient using Polaris system properties

Hello Community,I am trying to change the login.do page background in ServiceNow so that it shows a two-color gradient instead of a single background color.I am using Polaris login configuration via system properties (sys_properties).What I want to a...

Question

Approval Delegation

Hi All,I am working on the scenario: When a manager (approver) is on leave, approvals should not get stuck.So the manager can assign a delegate for a specific period, and during that time: Approval requests automatically go to the delegate System sti...

Question

Closed ticket sorting on My Request page on ESC portal

Use case: On the My Request page, there is a filter for Open Request and Closed Request. These two filters shows same columns as Request, State, and Updated. The business requirement was that if I select Open Request in the filter, then the columns ...

Article

CMA vs. CTA – They are the same, right?

CMA vs. CTA – They are the same, right? Let’s face it, folks. In the ServiceNow world, “Architect” gets thrown around like swag at the Knowledge conference. However, a significant difference exists between a Certified Technical Architect (CT...

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【Column】なぜ、私たちは「抽象」から入るのか〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜

本稿では、特定の製品や方法論の是非を論じるのではなく、エンタープライズ・アーキテクチャにおける設計思考の前提について考察する。「もっと具体的なイメージを示してほしい」「何を聞けば、どのようなアウトプットが得られるのかを教えてほしい」「SaaSなのだから、もはや設計は不要ではないか」エンタープライズ・アーキテクチャ（EA）を議論する場において、スピードと確実性を重視する立場から、こうした声が挙がることは少なくありません。いずれも一見もっともであり、現場感覚としても非常に理解で...

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Thought Leadership

How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

Question

Incorrect data population

Hi All,We have identified incorrect data in the cmn_location table that appears to be originating from an external import. I suspect the LDAP User Import is the source; as shown in the attached image, the location is being mapped from the physicalDel...

Question

Resolved! How to enable bulk data import option in Workspace list view

How to enable bulk data import option in Workspace list view

Question

Notification on Approval Table

Hi Team,I need to configure a Notification , requirement is like below,Table - Approval (sysapproval_approver) When to send > source Table is > sc_req_itemstate is > Requestedcatalogs contains > service catalog who will Receive > Approver how to con...

Question

In sow view need to add email template icon for problem and RITM forms

Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T

Question

Enter Email address option on glide_list type field

Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...

Question

Importing knowledge Article

Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...

Question

Getting error:Failed to load PDF document, while opening the attachment

I am downloading a document from sys_attachment table .The file is getting downloaded but getting the error :Failed to load PDF document in servicenow. Content type: application/pdf in attachment table.File is opening perfectly in DEV , error exists ...

Question

Fields on Playbook activity should be editable only to Assignment group/Assigned to users in Workspa

Hi Community,Currently in the Playbook created the Custom Activity and showing the Task(Fields and Variables) in playbook card with Update and Mark Complete Buttons.I would require making these fields editable only to appropriate Task Assignment grou...

Question

integration with external tool

Hi, We are trying to build an architecture solution on how to plan for integration with ServiceNow to an external data lake system. Its a unidirectional method(SNOW> External System) and they need data in any form on daily basis. Can anyone suggest ...

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