ServiceNow Community

ServiceNow Exchange: Go Live with Agentic AI - Activate Workflows for Your Organization (AMS)

Session 2: Go Live with Agentic AI: Activate Workflows for Your Organization This is where AI stops assisting and starts acting. We'll guide you through activating IT and platform agentic workflows, configuring roles and security settings, an...

Event

ServiceNow Exchange: Get AI-Ready: Activate Now Assist for Agentic AI (AMS)

Session 1: Get AI-Ready: Activate Now Assist for Agentic AI Before you can put agentic AI to work, your environment needs to be ready. We'll walk you through reviewing your Now Assist store app installation, activating the Now Assist Panel, en...

Event

Leverage MID Server to Retrieve and Tokenize PAN

Leverage MID Server to Retrieve and Tokenize PAN Objective Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party...

Article

System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

Question

UI Builder Deep Dives: Field Action Decorator

UI Builder Deep Dives Part 3 Table of Contents Open UI Builder Configuring an existing Page Creating a Custom Modal Adding a List Component Adding a Button Component Creating a Handled Event in Body Container Creatin...

blog

Editable catalog reference variable

Hi All, I have a reference field on a form. When I click on the “I” (Info) icon, it opens the record in a popup window.Its portal side where I click on i button it is showing editable fieldsI want to make that popup read-only, so users can view the d...

Question

April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

April 2026 Asset Management Confidential Product Roadmap Webinars

Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...

Article

Resolved! Clear Update sets

Anybody found the growing list of update sets in your environments a problem?My client has been using ServiceNow for a very long time, and they are wondering if they could archive or simply delete really old update sets. We recommended against doing ...

Question
Architect

Identification Rules - Does replacing a Derived rule remove it?

Hi everyone! Sorry if this is a rather basic question, I've just had trouble finding an answer in any ServiceNow Documentation. If I have a child CI Class with a "Derived" Identification Rule set and I "Replace" it, do the derived Identifier Entries ...

Question

WSD - Future Dated Move Issues

How have other companies using WSD leveraged future dated seat moves without impacting downward systems that contain employee data, like HR? Currently = We process move requests real time in WSD, even if the request is future dated with effective da...

Question

How to build date range based on CAB date in conditions on CAB definitions

I want a CAB definition that schedules a CAB every week (say Thursdays) with each meeting reviewing changes for the upcoming 2 weeks. I can't seem to get the time range defined.I noted that if I schedule the CAB meetings every 2 weeks, I get the rang...

Question

variables revert in tasks

Hi All, i created a catalogue item with variables. Nothing fancy.It has few client scripts and ui policies. It also has a workflow supporting it.The issue is that the variables can be modified in the RITM but when i modify them in the catalogue task ...

Question

Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

Question