Could you please guide me on how to make a specific CI the principal CI so that it appears in the CI field on ITSM forms? I understand this is not available out of the box, but I would like to explore using OOTB functionality along with customization...

Can we do only a CI as a principle CI not a particular class? is that be possible out of the box in ServiceNow?

Hi All, 1. what to do with the existing ticket having old manually created group populate on their assignment group ?2. Roles that we have gave to groups manually?  

Hi Team, Need sone assistance to find out. The How can I find Host file for all Servers (Window , Linux , etc) in ServiceNow?

Hi All, I am new to mid server setup and need to find out the host files for the mid servers that are already UP and running in my instance. Can anyone help me, where can i find it?