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IH-ETL Guided Setup Step 4 - Field Mapping

Previous Step   IH-ETL Guided Setup Step 3 – CMDB Class Mapping     In this step, you can choose target classes and attributes in the CMDB to map source data columns to. Below is an example configuration:    1. Click “Set Up Map” in class card     ...

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Conditional Mandatory Attachment for Catalog Item

Hi Team, I have a requirement on a Service Catalog Item where an attachment should be mandatory based on avariable selection. Requirement Catalog Item has a Select Box variable: request_typeValues:Bank Account MaintenanceScheduler MaintenanceOtherWhe...

  • Question

Auto Approve Change Requests using Now Assist Skills and AI Agents

How do I Auto-approve a Change request in Flow Designer using AI Agents and Now Assist Skills? Flow Designer throws below error: Error getting record for sys_ai_record_activity: java.lang.NullPointerException:  Any assistance would be appreciated soo...

  • Question

Set default source for mobile app HR Case

Hi everyone, I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()? Thank you! 

  • Question

Migration to Zurich: Dashboard

I 've upgraded to the Zurich release and I'm running into an issue with dashboard management.Whenever I try to use the dashboards I've built so far, ServiceNow prevents me from switching to the Zurich version of the Performance Analytics module due t...

  • Question

Taxonomy in Employee center

I have created a taxonomy 'knowledge' on EC portal. I want when user click on knowledge it redirects to knowledge home page not to taxonomy quick link page. if i don't go with taxonomy approach how can i show knowledge tab on taxonomy bar. 

  • Question

Spike detection for Incidents

Hi,  Did anyone implemented spike detection for incidents (running near real-time) to provide any abnormal increase? I saw one option as PA and trigger notification on threshold breach but running DC jobs, every 5 mins is not recommended. Any other a...

  • Question

Service Operations Workspace default list selection

Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...

  • Question

Signle line text variable is not visible on the ESC form

I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...

  • Question

List collector

Hi Guys I have created a record producer , in that i created a field with list collector , like when i select the options and submit the record , then it stores the option as some numbers . I don't get the name of those choices in that field.Thanks i...

  • Question

CMDB Query Builder

Hello Team,I would like to understand whether a service instance has any upstream or downstream relationships in the CMDB. Could someone with CMDB experience please guide me on how to develop queries to identify these relationships and fetch the rela...

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