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AD new added attributes failed to sync

Hello,I have requirement that added new sync fields and we properly added attributes in AD source field to target field ex. Company and department but after automatically provision, user company and department field still empty what possible issue on...

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Task Communications Management
Vendor Performance

Reevaluating Flow Hr Activity set trigger check

Putting this here so someone doesn't waste too much time on it.With workflows, you could force a reevaluation of activity set triggers using the script below (available in the "Condition with Event BR (Demo)" business rule if you have it) : (functio...

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How to find or check the Custom Applications in our ServiceNow Instance?

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Configuration Item field on ticket forms

Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc). From my understanding, the Configuration Item field is present on all th...

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Discovery

In the ServiceNow how to bulk edit the 'status' field for the project task on the project workspace?

In the ServiceNow how to bulk edit the 'status' field for the project task on the project workspace view?

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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End user in Service Portal with snc_external and snc_required_script_writer_permission roles.

Hello, Due to company requirements, I need an external CSM user with access to the Service Portal and the snc_external role to also have the snc_required_script_writer_permission role. We have a custom HTML field displayed in the portal, and since th...

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Copy work notes from interaction to associated HR Case

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

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On-demand Course ServiceNow Platform Implementation - SNPI Story 3

Hi, When validating task "SNPI Story 3 - Configure Groups for HHD Users" , it keeps failing even though I am positive I have done everything correctly. It gives the folllowing notification: Did you correctly add the hhd_admin role with to the HHD Adm...

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Create workflow for catalog item for guest users

Need Help to create a workflow for my XYZ project:A Guest is defined as an external third party that does not have an XYZ email account.Guest access to the XYZ ServiceNow Self-Service Portal enables guests to log incidents and requests to XYZ Groups....

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Broken or Irrelevant links in NowAssist Virtual Agent response for any prompt

Hi, We are working on deploying NowAssist with Virtual agent for our customer. There is a major issue where the links showing up in the response in VA for any prompt , are irrelevant to the prompt. For eg;, if we are prompting for 'password reset', ...

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Service Mapping.

What is Process ID? whats use and process of process id in service mapping?

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Email not recieving in SN by an external user

There is a user with role "sn_customerservice_customer" and when user is responding to the mail for a case the mail is not receiving in SN, it is coming as an error state. We found there is OOB before query Business Rule: - Case query for customer on...

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Resolved! What job add or removes role(s) from user(s) of group and why has it been queued?

Adding roles to a group is usually immediate, but today in a non-Prod instance, this information banner is popping up and the roles are not adding. The group(s) in question have less than 10 members and the role being added is not multi-tiered. It ha...

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Resolved! Getting the email to show up in the activity log

I'm configuring our incident table so that our internal auditors have full read only access to the data. The one piece that I'm not able to get is including the entry that shows that an email has been sent and has a link to see that email The audit...

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