Authentication to remote instance failed on PROD after turning on MFA setup

Jatinder_singh
Tera Contributor

Hi,

 

I just turned on MFA on QA and tried to migrate source changes to PROD and got this error message " Authentication to remote instance failed. The error reported was "Method failed: (https://qa.service-now.com/sys_update_set.do?SOAP&displayvalue=all&redirectSupported=true)HTTP/1.1 401 Unauthorized with code: 401". Check saved username and password." 

 

Both instances have the same security patches. MFA is not on PROD it is only in QA. If I turned it off on QA there been no issue to update sources. 

 

Thanks

 

 

 

8 REPLIES 8

Kirby R
Kilo Sage

check if the user you used in Update Source has admin rights in the source instance to pull update sets.

Pavan kumar jog
Tera Contributor

HI @Jatinder_singh .

 

I am facing the same ssue but after cloning the instance. did you solve this?

 

Thanks in advance

Mahfuz Qureshi1
Tera Contributor

@Jatinder_singh  did you find any solution for same?

CharanjitSingh
Tera Contributor

@Jatinder_singh @Pavan kumar jog @Mahfuz Qureshi1 Any Luck on this? I am also facing the same issue.