App Engine Studio License Error on Australia PDI (Admin Role, Repair Unsuccessful)

[andreszj9803]

Hi everyone,

I'm experiencing the following error when trying to access App Engine Studio on my Personal Developer Instance (PDI) running the Australia release:

"You need a valid App Engine Studio license to continue working."

I found a previous community thread reporting the same issue, where repairing App Engine Studio was suggested as a solution. However, I tried that approach, and the issue still persists.

Here are the troubleshooting steps I've already completed:

• Verified that my user has the admin role.

• Repaired App Engine Studio (sn_app_eng_studio), version 30.1.2, through Application Manager.

• Searched for com.snc.app-engine-studio in the Installed tab of Application Manager, but no results were found.

Despite these steps, I still receive the same license error when opening App Engine Studio.

I've attached screenshots showing the installed application and version, the unsuccessful plugin search, my current PDI role, and the license error.

Could it be related to PDI provisioning, application licensing, or a missing plugin or entitlement?

Since repairing the application did not resolve the issue, I'd appreciate any suggestions for additional troubleshooting steps or guidance on how to access App Engine Studio.

Thanks in advance for your help!

[glideFather]

ahoy @andreszj9803,

this is strange, usually the admin role granting through the dev portal fixed this issue.

Can you check whether you can access ServiceNow Studio:

https://yourDomain.service-now.com/sn_glider_app/servicenow_studio.do

it could be an alternative for you

[Murtaza Saify]

even I am facing the same issue , on my case i am not able to get even repair option. Hope you get solution for it please let me know once you have solution for it

[andreszj9803]

Thanks for the suggestion! I can access ServiceNow Studio, but App Engine Studio still shows the license error. Do you have any other recommendations to resolve this issue?

[kh-christelle · Accepted solution]

Hi @andreszj9803 @Murtaza Saify,

Thank you for reporting this issue. The App Engine Studio license error affecting PDIs has been escalated internally for further investigation.

We’ll share an update as soon as we have more information.

Thank you for your patience!