ServiceNow-Everbridge Integration for BCM

Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...

• Question

Is There a possibility to populate recipients in SMS and email based on a field in Incident in MIM

• Question

Create a report on emails triggered date on the rimts which are in requested state for 3,5,7 days

HI Team, I have a requirement to create a report. I have to show the approvals which are still in requested state for so long and there is a email triggered from flow designer for 3,5,7 days. And I want to show those RITMS which are in requested stat...

• Question

Auto generated email in servicenow contains two description , from CITM and RITM

Hi All,I have created new catalog item in servicenow in dev instance in yokohama version.I have two variables created for the form under variable set naming Description and shortDecsription. The issue that I am facing is when I submit the form, in th...

• Question

Trigger sla based on the variable date

Hi , I have a catalog item variable called "Return Date" with the variable type set to Date.I need to trigger an SLA based on the value selected in the "Return Date" variable of the catalog item. The SLA should attach to the sc_task table.I have alre...

• Question

Quote line items could not be created error message

I am facing an issue in Sales and Order Management while creating quote line items.Steps followed:1. Navigate to Quotes module2. Redirected to the Catalog tab3. Select a product offering/catalog item4. Fill all mandatory characteristics5. Click on Ad...

• Question

Can a discovery schedule in ServiceNow be updated to disable credential‑less discovery?

Hi everyone,I would like to know if it’s possible to update a discovery schedule in ServiceNow so that credential‑less discovery is disabled. Currently, credential‑less discovery runs as part of our scheduled scans, but we want to restrict or turn it...

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• Discovery

How to resolve <refname> and #0(eval) placeholders in a Rhino stack trace?

Hi all,I'm trying to find what's setting a custom field (u_category) on sc_req_item when a Catalog Item is submitted. The value gets populated automatically, but I cannot locate the source.What I've already checked (nothing found):Business Rules on s...

• Question

Add field to Record Information contextual panel in SOW

I have a field called affected users where we can select multiple users in the incident form. Now I want to bring this field into the Record information contextual side panel. Currently, I have Caller and Assigned to tabs in the Record information ta...

• Question

How is the correlation ID discovered during Cloud Discovery in ServiceNow?

Hello everyone,I would like to understand how the correlation ID is discovered during Cloud Discovery in ServiceNow. I reviewed the discovery patterns but couldn’t find any specific steps that explain how the correlation ID is captured. For several o...

• Question
• Discovery

Approval field flapping

Hi All, In PDI, I create a catalog item with 2 levels of approvals (if first approved then, second will be created). And I check the history of approval field and it seems that the approval value flaps many times between "Approved" and "Requested" un...

• Question

Guidance Required for ServiceNow CTA Prerequisites & Learning Path

Hi Experts, I’m planning to pursue the ServiceNow Certified Technical Architect (CTA) certification. Could anyone please share the official prerequisites, mandatory certifications, required courses, and recommended learning path for CTA preparation? ...

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Roles

In my Personal Developer Instance (PDI), how can I grant a user the security_admin role if my own user account does not already have the security_admin role?I want to do this without contacting or using another user account that already has the secur...

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Discovering Aruba Switches and stack switches

HelloCan some assist here, we are able to discovery  Aruba Switch Model  JL661A and few other properly but issue is that we are not able to discovery the stack inside those and even the Serial number's are also not getting populated. the OID's are al...

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