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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online DoD AI Now Assist Workshop - AI for Defense Hosted by HollyHorton 18 Sep, 2025 11:30 AM PDT Event Details Online DoD AI Now Assist Workshop - AI for Defense Hosted by HollyHorton 18 Sep, 2025 11:30 AM PDT Event Details Online Join us at the ServiceNow Share and Showcase reception following the Chicago World Forum! Hosted by tracyo_brien 18 Sep, 2025 03:00 PM PDT Event Details Online Learning Lab: Defend & Respond with Agentic AI: Managing Cyber & AI Risks in Action Hosted by Megan Le 22 Sep, 2025 05:00 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Turnstile / loop counter in a subflow?

I am designing a subflow that needs to perform up to a specified number of checks for a condition. Looking for an approach that will be equivalent to a workflow turnstile, or a counter to use in the loop. Any recommendations?

  • Question

Live on ServiceNow: HR Service Delivery Academy — ServiceNow Zurich Release Highlights for HRSD

  If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR Multi-Instance Integration, Growth and Hiring exp...

  • Event
  • Academy
  • HR Service Delivery
  • Human Resources Service Delivery
  • Live on ServiceNow
  • Virtual

How can you treat a JDBC error as an error and not a success?

So simply I have a custom flow designer action using JDBC Step that inserts data into an Oracle database, when there is an error on this insert, I need the action to be treated as a failure, not a success so I can perform error handling and then acce...

  • Question

Approval state could not changed still it is Requested state only

Hello Everyone,        I have one RITM and having one approval ,it have sent to requested for user Manager. He was already approved and approved related notification mail sent to approver. But approval is in still requested state under RITM .Same cat...

  • Question

What is the purpose of linking service offering and catalog items?

What is the benefit that I will get when I link the service of friends with catalogue items?  Also I heard that we need to tag one service offering to one catalogue item onlyorone service offering to multiple catalogue items. Not sure which is the re...

  • Question

Workflow: Wait-for-condition still stuck after timeout expires

Requirement: After approver Rejects, I want the workflow to wait up to 7 days for any journal comments on that RITM. If a comment appears within 7 days → immediately go back to Approval. If no comment in 7 days → mark ticket as Closed Incomplete. Cur...

  • Question

Service now' ITSM

Hai All can anyone explain below questions with scenarios.1.What is recursive business rule execution in service now 2. What are HTTP methods.3. What is foreign insert in service now' 4.what is coalencing.5.why we need mid servers.

  • Question

SFTP folder to the ServiceNow

Hi, I'm trying to automate file transfer from the SFTP folders to ServiceNow. Can someone please assist with this? 

  • Question

knowledge articles and NowAssist generative AI

Hello. We have been working to update knowledge articles to work with NowAssist in accordance with what was recommended here: https://www.servicenow.com/community/knowledge-management-articles/best-practices-to-use-your-knowledge-articles-with-now-as...

  • Question

Resolved! Servicenow upgrade strategy

HI All, Can someone please share/suggest the what is the best strategy for version upgrade in servicenow ? ( from Xanadu to Zurich)

  • Question

Integrate ServiceNow with Microsoft 365 : A step by step guide!

Integrate ServiceNow with Microsoft 365 : A step by step guide!     NOTE: Installing these plugins will enable Employee Center on Microsoft Teams.  Microsoft integration plugins are not available on Personal Developer Instance (PDI).Optional: Watch...

  • Article
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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