restrict specific knowledge article to users or groups

We use a knowledge base in ServiceNow in our company, which is visible to all employees (snc_internal). Now we would like to create individual articles in this knowledge base and make them viewable only for specific users or groups. Is that even poss...

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I want to update a incident category without increased count in updates field

Hi,I wrote this code, but updates increased. Kindly help. var gr = new GlideRecord('incident'); gr.addQuery('number', 'INC0007001'); gr.query(); if(gr.next()){ gr.category = 'network'; gr.autoSysFields(true); gr.update(); } gs.addInfoMessage('the ...

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Parallel Group Approvals from List Collector in Flow Designer Not Working

Hi everyone,I'm working on a Service Catalog flow in Flow Designer triggered by a Requested Item (sc_req_item). Here i want to get the parallel approavls from the approval groups .I have a List Collector variable called related_services that stores m...

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Watch field is not showing when right-clicking on the field.

I want to know what causes a field to be read-only by using field watching, but when I right-click on the field, the option doesn’t appear. How can I make it show? Thanks.

• Question

Issue with Adding/Removing Users from Group

Hello Community,   I’m encountering an issue when trying to add or remove users from a group. I receive an info message, but even after waiting for a few minutes, the changes are not reflected in the group.   Could you please suggest a resolution for...

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unable to find Vancouver patch 10 release note

I need to find the Vancouver patch 10 release notes, but Ionly find until WashingtonDC version not older.is there a space with old versions release notes?

• Question

How the related search results works in the incident form.

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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visualize all records that have been approved or rejected through a delegation using a Report.

Hi All, Is it possible to visualize all records that have been approved or rejected through a delegation.Can we see the records(incident, Issue, Control Test, Remediation Tasks, etc ) as a report or something else.If yes, Could anyone let me know how...

• Question

is there's an existing widget that can be used that shows a specific form view??

Hi everyone,I’m working on a requirement where I need to display a specific form view using a widget. Before building something custom, I’d like to know:Is there an out-of-the-box widget that can render a form view for a specific record or table?If y...

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How to show one extra choice on request when I choose a CI on catalog form

Hello Team,My requirement is that when I choose 2 CIs ex - xyz, abc on catalog item it creates one request and this request item has one field called category which already has 2 choices I want one more choice to be display when CI is xyz, abc else i...

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Form view on Platform analytics dashboard

Hi Guys, I want to add the RITM form view widget on platform analytics dashboard but is not able to add the widget or find the visualization type for this particular widget .. Anything would help Thanks

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Can't display this dashboard - Workspace

Dear community, I've a custom Workspace with a dashboard embedded in the homepage, which was working normally but without any modification from my side, is not displaying anymore. I'm getting this message now:  Although my configuration is the same a...

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