AI Academy

[Loic1]

Join our live sessions focused on AI and Generative AI features and best practices!

This Academy happens every other Tuesday (11:30am EST, 5:30pm CET).

We cover new features, practical guidance and run live Q&As with our experts!

 

You can access the recordings of previous AI Academy sessions via this YouTube playlist or the table below.

Sign up for future sessions here (You only need to do this once). Enjoy!

 

Share the link: https://sn.works/AIAcademy

Sign up here!

Recordings and Future Sessions

Date	Product	Topic
September 16th, 2025	Now Assist & AI Agents	Introducing Model Provider Flexibility (45 minute session) Learn about the new integrated model provider options you have to power AI Agents, Now Assist and custom skills
September 2nd, 2025	Now Assist	Using the web search tool with AI Agents
August 19th, 2025	Now Assist	Now Assist in AI Search external content connectors (recording coming soon)
August 5th, 2025	Now Assist	Exploring how workflows, custom skills, and AI agents interconnect​
July 22nd, 2025	Now Assist Document Intelligence	Getting started with Now Assist in Document Intelligence
July 8th, 2025	Data Privacy for Now Assist	Learn how you can mask sensitive data when using Now Assist, AI Agents, and custom skills. We'll als...
June 10th, 2025	Now Assist	AI Agent agentic workflows
May 27th, 2025	Now Assist	Now Assist in Virtual Agent enhanced chat
April 15th, 2025	AI Search	Using external content connectors with AI Search
April 1st, 2025	Now Assist	AI Agents
March 18th, 2025	Now Assist	Now Assist Data Kit and Autoevaluation
March 4th, 2025	No Academy	No Academy
February 18th, 2025	Now Assist	Advanced Now Assist Skill Kit
February 4th, 2025	Now Assist	Incorporating RAG within Now Assist Skill Kit using Retrievers
January 21st, 2025	No Academy	No Academy
January 7th, 2025	Now Assist	Now Assist in Virtual Agent and Designer Xanadu Enhancements
December 24th, 2024	No Academy	No Academy - see you in 2025!
December 10th, 2024	Now Assist	Native and Dynamic Translation for Now Assist
November 26th, 2024	Now Assist Guardian	Introducing Now Assist Guardian - Built-in guardrails for trustworthy AI
October 29th, 2024	Now Assist	Sensitive Topic Detection in Now Assist HRSD and Sensitive Data for Now Assist
October 15, 2024	Now Assist	Now Assist skills in Xanadu to enhance agent productivity
October 1, 2024	Now Assist	Now Assist in AI Search Xanadu enhancements and guidance​
September 17, 2024	Now Assist	Introduction to Now Assist Skill Kit
August 20, 2024	Now Assist	Tracking Assist usage with Subscription Management
August 6, 2024	Now Assist	Catalog Item Generation with Now Assist
July 23rd, 2024	Now Assist	Ask the Experts: Now LLM Service
July 9th, 2024	Now Assist	Rerun: AI Search Best Practices
June 25th, 2024	Now Assist	Dynamic Translation in Now Assist
June 11, 2024	Generative AI Controller	Building a custom generative AI solution using WatsonX
May 28, 2024	Now Assist	What's new in Washington: Now Assist in Virtual Agent
April 16, 2024	Now Assist	Now Assist in Knowledge Management
April 02, 2024	Now Assist	Now Assist Panel Fundamentals
March 19, 2024	Document Intelligence	What's new in Washington DC for Document Intelligence?
March 5, 2024	AI Search, Now Assist	AI Search with Now Assist in AI Search: Ask the experts
February 20, 2024	Virtual Agent	Now Assist in Virtual Agent conversational catalog ordering
February 6, 2024	Document Intelligence	Using Document Intelligence Classifier in Flow
January 23, 2024	Now Assist	Flow Generation and Code Generation Best Practices
January 9, 2024	Generative AI Controller	Generative AI Controller November updates
December 13, 2023	Document Intelligence	Get started with Document Intelligence
November 15, 2023	Now Assist	Now Assist Overview
November 1st, 2023	Generative AI Controller	Introducing the Generative AI Controller
October 18, 2023	AI Search	Get Started with Now Assist in AI Search
October 4, 2023	Document Intelligence	What’s new in Vancouver for Document Intelligence
September 6, 2023	Task Intelligence	Task Intelligence for ITSM
July 26, 2023	Document Intelligence	Automate invoice digitization with AI and Account Payable Operations
July 12, 2023	AI Search	AI Search in the Virtual Agent Chatbot for Knowledge 23
June 28, 2023	AI Search	How ServiceNow Impact can help you achieve better experiences with AI Search
June 14, 2023	Task Intelligence	Get Started with Task Intelligence, use AI to categorize cases
April 19, 2023	Document Intelligence	Tips, Migration and Troubleshooting for Document Intelligence
April 5, 2023	Document Intelligence	What's new in Utah for Document Intelligence
March 22, 2023	AI Search	What's new in Utah for AI Search
February 22, 2023 & March 8, 2023	Automation Discovery, Predictive Intelligence, Process Optimization	Do More with Less: Use AI to Kickstart your HyperAutomation Journey In this two-part series, we explore the role of AI to cut through the noise of your data and find automation opportunities. In this day and age, every business is trying to Do More with Less, this is where AI comes in handy!
February 8, 2023	AI Research	AI Research at ServiceNow AI Research at ServiceNow: open science, open source, open governance - how we make workflows smarter and more trustworthy.
January 25, 2023	AI Search	Result Improvement Rules for Global Companies How to configure AI Search for the best experience for users across multiple geographies and languages.

Previous Sessions:

AI Academy - 2022 Sessions

[maggieo]

Was the August 22nd session for IAR recorded? I'm having trouble finding it in the Youtube list or here

[Loic1]

@maggieo , this session is part of the Conversational Interfaces Academy

https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-interfaces-academy-li...

[LM123]

Hi!

In regards to the session below, when searching in Global Search, does AI Search for Next Experience need to be installed and configured or is NowAssist available in Global Search without AI Search for Next Experience?

October 18, 2023

AI Search

Get Started with Now Assist in AI Search

Thank you!

[Gerard Dwan]

Hi @LM123 , 

To answer your question, it depends on how old your instance is. AI Search for Next Experience is available out of the box on new instances, but requires a plugin on older ones. 

Now Assist in AI Search is available in Global Search (assuming AI Search in enabled there) in VP2+. 

[Victor Chen]

Now Assist in Virtual Agent Academy coming next Tuesday!

[Shiva Durga Pra]

Hello all, 

 I want to add the AI academy option in the portal comments, not only in the portal, can use in other areas also inc, change 

example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as shown in the attachment,

From there we can use the comments 

is there any session provided for this issue 

Thank you 

[LCuesta]

Could you feature use cases that involves check boxes / radio buttons in a document.
Tried doing it but it on a pdf but it can't seem to detected the selected items.

[cavila]

Will there be any other sessions after 11 June 2024?

[Jaime Wilensky]

Is there an AI Academy Session?  It's listed on the Sign up links but it's telling me "Waiting for the host to start the webinar."

[Lynda1]

I believe the Academy was cancelled today due to Labor day holiday.

[MichaelOliH]

Can I ask about Now Assist Guardian. We have instance in our project but there's no Now Assist Guardian in our Zanadu patch 4. Is there any Prerequisites before using Now Assist Guardian? Or any requirements

[Brian Bakker]

@MichaelOliH 

Now Assist Guardian is accessible via the Settings menu in the Now Assist Admin console.

[Victor Chen]

AI Academies for March and April have been updated!

[Michael Perkins]

When does SN expect to post the session from July 22, discussing data extraction from invoicing?  I have some customer interest.

[Victor Chen]

@Michael Perkins - updated!

[Michael Mc]

Any word on when the Using the web search tool with AI Agents session will be uploaded?