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What`s New Popular Posts More The latest in Community Posted by jordancbaron Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 29, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Andy H1 Aborting MID Server upgrade due to pre-upgrade check failure: Signature verification failed: Manifest not found Read More Posted by Mouad2 Roles and responsibilities: Business Owner, IT Application Owner and Owned by fields Hi fellow ServiceNow e... Read More Posted by Stewe Lundin Can I some how export my favorites... Can I some how export my favorites and their settings(icons, custom names and color... Read More Posted by Geet Rana Discovery not able to discover cisco-ucs device. Dear All, We have a requirement of configuring discove... Read More Posted by Nik Amy AWS discovery is not discovering any VM's Hello, AWS discovery is not discovering any VM's. I did apply workaround mentioned ... Read More Community Highlights Its_Azar Specialist Think Before You Prompt: Assists vs Tokens in ServiceNow AI is everywhere these days, and ServiceNow is no exce... Read More prerna_sh Specialist Risk Rating Roll-up on vendor level Hello Everyone,There is a concept of Risk rating roll up in TPRM in my case this is... Read More George_1 Specialist Virtual agent live chat report Any OOB dashboard that captures all the Virtual agent conversation / AI Search resu... Read More IbrarA Specialist Exporting ServiceNow Records to Microsoft Word Using a UI Action In my last blog, From ... Read More George_1 Specialist Agent Chat Transfer – Translation Between Agents I have a questions regarding Agent Chat in Workspace a... Read More George_1 Specialist Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More IbrarA Specialist From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Tejas Adhalrao Specialist How to store data for the current user session in UI Builder? Hi everyone, I'm worki... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Webinar: From Technical Debt to AI-Ready - Reset Your ServiceNow Experience Hosted by HollyHorton 5 Aug, 2026 12:00 PM PDT Event Details Online ServiceNow Exchange: CRM AI Academy - Building Requestor Assistants in Agentic Chat Hosted by ServiceNow 6 Aug, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: From Visibility to Action - ServiceNow & Tanium Better Together Hosted by ServiceNow 6 Aug, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: From Burnt Out to Built In: How Federal Agencies Retain IT and HR Talent Through Hosted by Mayleen Fitzcha 6 Aug, 2026 10:00 AM PDT Event Details Online Office Hours Live with Frances Frei — The Exponential Leader (APAC) Hosted by jasminecole 7 Aug, 2026 03:00 AM PDT Event Details Online Office Hours Live with Frances Frei — The Exponential Leader (AMS) Hosted by jasminecole 7 Aug, 2026 09:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

WSM for Hoteling and booking conference rooms

Hello, we are building a new headquarters and we are getting ready to choose a platform for reserving desks and conference rooms. ServiceNow has this in WSD. Curious who is using it and have questions about the experience? What hardware did you user ...

  • Question
  • Hoteling
  • Workplace Service Delivery

Knowledge Center not displaying new templates properly

From our Knowledge Admin: We have created a new KA template and added the new fields we need, following the documentation, but when we go to actually add a new article in the Knowledge Center, it looks nothing like the OOTB templates. there are no fi...

  • Question

RHEL MID Server does not start after ServiceNow Patch or Upgrade

 We are running SELinux.  systemd is managing the start/stop. After the MID Server upgrades, it shuts down because killterm sent to PIDs Getting a recommendation from ServiceNow to set KillMode=process, but the RHEL admin team does not want to do thi...

  • Question

Service Catalog Page

Working on a mockup for our new Service Catalog Page.  2 questions: Is there a way to have it where the topic content widget (currently labeled Browse Tickets) can filter any further down by category? We have the categories on the side, but if you cl...

  • Question

Knowledge Center - knowledge base cannot be found

Hello, We're setting up Knowledge Center for our new HRSD project and we have created couple of Knowledge Bases. However, when opening the KB from within the Knowledge Center, we get "The page you are looking for could not be found" error and in addi...

  • Question

To AI or Not to AI - That's Actually the Right Question!

  Does your workflow actually need AI? Really? Most enterprises are either AI-washing everything or ignoring AI entirely, and both instincts miss the point.   In this session join Nathan Roarty and @Tony Bryden on a walk through the decisions most o...

  • blog

Call My Agent – Demystifying Agents in ServiceNow

AI Agents are transforming how work gets done in ServiceNow - but what really happens behind the scenes when you “call your agent”? In this session, you’ll gain an understanding of the orchestration that takes place behind the scenes, from intent rec...

  • blog

How to copy attachment to another record

Hi,How can I copy an attachment to specific record with two changes:No need the ZZ_YYI want to change the file name on the target record 

  • Question

Platform Analytics Pivot Table not Bringing In All Environments for CIs

Hello, I have created a pivot table in platform analytics where the rows are a class and the columns are the environments. It should show the total number of CIs in each Env however it has many blanks where there should be CIs (specifically Prod and ...

  • Question
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