Servicenow validates inactive users while sending an email

[Abhijith322]

Hello ServiceNow enthusiasts,

It is known that ServiceNow restricts emails sent to inactive users. How exactly does this happen in ServiceNow? Similarly, what happens if I pass a hard-coded email ID that doesn't exist in ServiceNow as parm 1 while triggering an event that triggers a notification?

I believe there has to be some mechanism that validates it. So folks, if you know anything, please shed some light on my query(I would  request not to put the system property that makes the system treat emails as guests to trigger inbound actions).

Thanks in advance

[Ankur Bawiskar]

@Abhijith322 

I believe it's handled from platform level. We may not have access to script behind it similar to how business rules trigger when record gets updated/inserted

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Abhijith322]

@Ankur Bawiskar

Would you mind answering my second question (passing an external email id as parm 1)?

[Ankur Bawiskar]

@Abhijith322 

Did you try checking any OOB business rule handles this?

[Harish Bainsla]

• By default, ServiceNow does not send email notifications to inactive users. Inactive users are users whose "Active" field in the user record is set to "false."
• When a notification is triggered and has a recipient that is an inactive user, the system will skip sending the notification to that user.