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Pause Duration for SLA's

Hi Team, We have a requirement that we need to have a field which will calculate the Business Pause Duration of SLA excluding the time between Resolved to Closed. Can we achieve this or do we have anything in OOBThanks and Regards,Akhil

  • Question

how to switch view from ui action

Hi All,How we can directly switch to a particular view from a ui action? Tried few scripts but not working as expected.// Redirect to newly created record with view        var url = '/u_email_client.do?sys_id=' + response + '&sysparm_view=genai_stand...

  • Question

Advanced Reference Qualifier Not Working on Catalog Item ESC

Hi Having an issue with my Advanced Reference Qualifier.I have 2 tables called Function / Sub-Function. Sub-Function references Function.Sub-Function table: I have created 2 variables of type: Reference.Function:Sub-Function:I'm trying to filter out ...

  • Question

Put an alert into maintenance for ci during a recuring period

Hi,In event management: I'm trying to figure how I can set a maintenance rule to put all alert for all ci of a sprecific support group into maintenance. Example: Every monday morning 2am to 6am, we want to ignore alert for ci with support group "Extr...

  • Question
  • Event Management

March 2026 Store Release Deep Dive Blog - HRSD

This blog aims to be an in-depth look at the features coming in the HR Service Delivery space as of the March 2026 store release. Some features may have a dependency on a family release. This will be called out in the feature section. Refer previous ...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

tableChoiceScript '-- None --' option

I have added the tableChoiceScript attribute to the sys_email_canned_message.table field to generate a filtered list of tables for selection. The list of tables is being filtered, the only issue is that there is no longer a "--None --" option and the...

  • Question

ServiceNow Display issue (Banner) post Zurich Upgrade

Dear All, One of the issue reported by the user in our ServiceNow Environment which currently upgraded to Zurich last month .Issue was the description details are missing in the incidents in the My requests/Closed call sections in the Service portal....

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