In flow designer what is subflw and input output why we use all this give simple example

• Question

Evaluate Removal Candidates option not visible for SAM OOB Agentic Workflow

Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...

• Question

Unable to read tran:payload / raw SOAP body in Inbound Scripted SOAP Web Service

I am working on an Inbound Scripted SOAP Web Service in ServiceNow, where the incoming request is a SOAP 1.1 message sent from an external system (tested via Postman as well). The SOAP body contains a complex payload wrapped inside multiple namespace...

• Question

Opened by is empty on sctask using worklow

I know when flow designer is used this can be checked/configured by  clicking the ellipses in the top right of the window, select properties, and look at the Run As field.  But in this case, the problem is happening with catalog items that have not b...

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How to add a new field to HR Agent Workspace Employee Card

How do I add a new label + field value to the HR Agent Workspace Employee 'Contact Card'? See provided attachments.

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How to Hide a Section in Service Operation Workspace for incident form ?

we wanted to Hide a section in incident form in service operation workspace.  

• Question

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

• Question

Is there any out-of-the-box Business Rule for the Company field on the Task table?

I know that there is a Company field on the Task table.When I create an Incident and set the Caller, the Company field on the Task table is automatically populated based on the Caller’s company.However, I could not find any out-of-the-box Business Ru...

• Question

Translate button reassign of modal reassign in incidents in SOW view

Is it possible to translate the "Reassign" button in the "Reassign on incidents" modal in the Statement of Work view?I've already tried creating the translation in the sys_translated_text table and in sys_message.

• Question

Script not working as expected

I am trying to create 3 reports,1. To show servers that are in scope (Operational status = operation AND install status = installed, Environment=Production) (Count 1424)2. Servers that are in scope mapped to a application , (used sysId is one of and ...

• Question

Query about approval notification

I have a current catalog item and already build the workflow.The stakeholder requested that if the request reject on the first time, it will go back to the requestor asking for additional information/attachment. Once the user add a comment and update...

• Question

Auto cancellation if not checked-in

Hi Experts,We are using the Workplace Reservation Management application and have configured auto-cancellation for meeting room reservations based on the check-in policy.Expected behavior:If a meeting room reservation is not checked in within the con...

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PA Dashboard reports are not visible after moving to higher instance?

Hi All,I have created a two new reports and added it to the PA Dashboard along some other reports which are already added to the dashboard. I've captured everything in the Update Set and moved the update set in Test instance. These two reports are no...

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