ServiceNow Community

Resolved! How to use email layout/templates on Scheduled reports?

We want the email body of the scheduled report to utilize our email layout which contains our company branding. We can already do this for all email notifications we have set in the system. We can manually copy the layout HTML code on the report_body...

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Reporting

SLA Definition in ServiceNow

A Service Level Agreement (SLA) in ServiceNow defines the expected service delivery timeline between a provider and customer. It ensures transparency, measurable targets, and customer satisfaction by tracking whether agreed service levels are being m...

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Contract Management - Contract Threshold breached Notification

I have a requirement that is WHEN the Contract is about to reach the end date or expiry THEN automated notifications or alerts should be sent to abc@email id based on the frequency mentioned below1. Every week when 1 month is left2. E...

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<sn-record-picker> unable to load the data if user records more

Hi Team,We are using <sn-record-picker> to load user records dynamically. When server returns more records (ex-500+) then <sn-record-picker> not showing any result on front end. However, if we reduce the sys_id returning around 200 it is showing the ...

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in the Software entitlement table , display name is coming blank , is there any Business rule for it

in the Software entitlement table , display name is coming blank , is there any Business rule for it , which concatinates the asset tag + Software model ? can anyone tell me the name of the BR ?

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Health Log Analytics (Zurich): Ingest Power BI Activity Events via MID Server without Azure Log Anal

I’m looking for expert guidance on configuring ServiceNow Health Log Analytics (HLA) to ingest Power BI Activity Events directly into ServiceNow without using Azure Log Analytics, as Azure Log Analytics is disabled at the organization level and canno...

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update Records based on click on Hyperlink

Hi All, I am having field which has having external Link . Requirement is when ever user click that link it should trigger some script to update records in table. Not sure how I can do that as per my understanding client script will not work here. Le...

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RPA Desktop Design studio

Hi ,When I tried to connect RPA Desktop design studio with my personal PDI Iam getting issue and desk top studio still shows loading for hour.My current instance is Yokohama.Kindly let me know what are all the plugins need to be installed for RPA Des...

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Attachment security on HR Cases - outside of Evidence on Employee Relations

Our HR Agents are asking for a way to attach documents to any HR cases and have an option to make them not visible to the Subject person. These are cases that are not necessarily Employee Relations cases where the Evidence tab is available, but there...

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Employee Document Management
Human Resources Service Delivery

how to configure follow up task for compliance type audit

I have created an audit of the "audit_type" compliance, also configured the certification template with specific conditions to fetch the necessary records. The Create task check box is also checked. but the follow up task is not getting created. need...

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Employee Center – ScopeAccessNotGrantedException for HR tables (Restricted Caller Access issue)

Hi Community,I am facing an issue in *Employee Center* where some widgets are failing to load due to a scope access error.### *Error Message*ScopeAccessNotGrantedException:Read operation on table sn_hr_core_case / sn_hr_core_profile was denied.The ap...

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Modeling a Product Offering with multiple Product Specifications in ServiceNow TMT/SOM

Hello Community,I am working on ServiceNow Sales and SOM (TMT) and trying to model a product offering.Scenario:I have a single offering called “Home Bundle Silver”, which includes multiple components:• Broadband• Video• Home PhoneEach of these compon...

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ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors

ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors Pre-Requisite Before starting, ensure: MID Server is installed on your machine MID Server status = Validated Discovery role access What is Discovery in ServiceNow? Servic...

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Discovery
ITOM Discovery

Hide UI Action in Header and Show Only at the Bottom

I had a customer requirement where we needed to hide a UI Action from the top form header and display it only at the bottom of the form. UI Action: When a UI Action is enabled as a Form button, ServiceNow automatically renders it in both the header...

Article

After moving the pivot table report to Platform Analytics, the report cannot be exported.

After the Zurich upgrade, pivot table and other reports were moved to Platform Analytics, so I am unable to export pivot table reports from the new data visualization. I tried exporting the legacy pivot table report (sys_user), and although the expor...

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