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Show/hide Variables in RITM Form on the change of Assignment Group field value

I wanted to Display a Variable set in RITM form for when assignment group is X and when someone assign the same RITM to another assignment group let's say 'Y' , then I want to display other Variable Set in the RITM Form.Can it be possible ?

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Issues with indicator in servicenow

We have a custom indicator for the Germany domain with two scheduled jobs feeding it. One indicator for Achieved incidents and one for Breached incidents.Issue: The indicator record for 31-Dec-2025 is missing, even though the underlying incidents ap...

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Resolved! Service Now University Lab Errors

Good Afternoon, I have found a couple errors within the Lab instructions in ServiceNow University which prevents me from completing a couple courses, who can I email these errors to get these fixed or to get alternative instructions so that I can com...

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IRM - Smart Assessment Engine

We are trying to set up a demo for a client and wanted to include the Smart Assessment Engine in the demo. Please share how to set up the actions in the Smart Assessment Engine and include responses as inputs. Thank you!

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How to create report of RITMs with No approval in association with workflow?

RITM with No Approval This scenario is valid if there is workflow being used and for some reason the approval stage has no approval in it. 1. Create a script include named 'RITMnoApproval' with client callable and sandbox enabled as ticked.Code:var R...

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General Ticketing Question

Hello, I am new to servicenow and am working on a dashboard that is supposed to basically display the work my team is doing in servicenow. I think the main idea is to track the "tickets" but I'm having trouble figuring out what tables to use from ser...

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Agile Board Search

Is there a way to get the search on the sprint planning board to be able to search assigned to? We can search the story number, short description but not assigned to. One of the scrum masters is trying to pull stories from the backlog based on who th...

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Agile Development

Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

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SAP Ariba Integration for SAM Pro

Is there a Process and Procedure document available to do SAP Ariba Integration for SAM Pro.

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After Insert business rule causing unknown activities on Catalog Task.

Hi Team, There is an After Insert business rule written on Catalog Task (sc_task) for some reason it cannot be avoided and must be used with current.update(). This Business rule is causing unknown activitiy on Catalog Task as Active fasle. What coul...

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How to create report of RITMs with skipped approval in which workflow is used?

RITMs with Skipped Approval 1. Create a script include named 'RITMSkipped', make sure to enable Client Callable and SandBox EnabledCode: var RITMSkipped = Class.create();RITMSkipped.prototype = Object.extendsObject(AbstractAjaxProcessor, {getRITMSkip...

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User is unable to see some records in Vulnerable item table, those are assigned to him

Description: roles are present, but security attribute blocked to access records in vulnerable itemsPart of the query on sn_vul_vulnerable_item has been ignored because of insufficient access for 'query_range' operation on sn_vul_vulnerable_item.assi...

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Can we assign HR Cases / HR Tasks to users outside the HR department (e.g., IT) to gather informatio

Hi Team,I have a question regarding HR Case Management in ServiceNow.Is it possible to assign HR Cases or HR Tasks to users outside of the HR department (for example, someone in the IT department or another business unit) for the purpose of gathering...

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How to use OOB Now Assist Skills in VA

Hello Everyone, I'm trying to use the Create Data Visualization skill in a VA topic so that I can create reports from the portal using Now Assist. However, it is currently only available in the Now Assist panel, and I can only add custom skills in th...

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Tracking external vendor dependencies on Stories/Epics - how do you handle it?

We're trying to figure out the best way to track external vendor dependencies that block our Stories or Epics in the scrum board. A few approaches we've been considering: Marking the Story as Blocked with vendor ticket info in the descriptionCreating...

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