ServiceNow Community

one email notification instead of different emails

Hi,I have a requirement which is, Please merge all email notification for when a case is assigned in one email notification instead of different emails for each team.In the filter, user "not any of" so teams receive these notification by default with...

Question

How to configure MRVS when submitting catalog items using a script.

I need to submit a large number of catalog items for testing purposes.I tried submitting them using a flow, but I couldn't set the lookup variables for the selection boxes, so I gave up.I thought I could submit them using a script, but I'm having tro...

Question

Inbound Email Ignored Due to Auto-Generated Headers & Notification Suppression Issue

Issue: Inbound Email Ignored Due to Auto-Generated Headers & Notification SuppressionHi Team,I’m facing an issue with inbound email processing and notification behavior in ServiceNow. Below are the details:ScenarioA client is sending emails from thei...

Question

Fix ReleaseOps Work Note Links When Your ServiceNow Instance Uses a Custom URL

If your organization uses a custom ServiceNow instance URL, you may have noticed an annoying gap in the user experience: a workflow posts a link in work notes, but the link still points to *.service-now.com instead of your branded URL. ServiceNow sup...

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ReleaseOps

Need to create a report that displays the 5 Oldest catalog task

Need to create a report in ServiceNow that will display the following two things. The 5 oldest catalog task and These need to be grouped by Assignment group.

Question

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Create and Comment on a Record

Following on from my previous post, this is the third in a series documenting common validation errors that may be encountered in the Micro-Certification assessment simulator tasks. Rather than providing the exact solution, these notes aim to help yo...

Question

Adding Risk Response types in the Risk Workspave

We are currently in the process of aligning the risk lifecycle process in the Risk Workspace to our organisation's risk strategy and policy. In the risk response types, we have amended the existing 4 in the system from: Accept AvoidMitigate Transfe...

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Integrated Risk Management (IRM)

How to Add a Risk Acceptance Button to Change Enablement Overview Card?

Hello and thank you, I’m working to streamline our Change Enablement process and would like to add a card to the overview screen within the Change Enablement workspace that includes a button for users to complete risk acceptance directly, rather tha...

Question

Resolved! Solved: Update apps and plugins efficiently, not one at a time

This is no question, this is a solution!! (unfortunately, blogs and articles can only be created by a few, so I have to use the question section) One of the biggest annoyances a ServiceNow admin has, is the way that ServiceNow wants you to update Sto...

Question
application manager
Servicenow store
StoreAppStreamliner
update

Is it possible to do show/hide on a Display Label field in Catalog Builder?

In Catalog Builder, I have a section of text that I wish to display if a certain value is selected for a radio button choice. I can identify the correct choice, but don't see the variable for the Display Label field in the drop-down list. Is it possi...

Question

Microsoft XCC shows as “Microsoft” in Search Source but results display as “Web Crawler” – can this

We have configured Microsoft XCC (Microsoft External Connector) and added it as a Search Source, where it correctly appears as “Microsoft”.However, when users perform a search, the individual search results still display the source as “Web Crawler”, ...

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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How to call server-side logic from GlideModal UI Page Client Script?

Hi community,I'm building a feature where:1. User selects records from a related list using checkboxes2. Clicks a UI Action button that opens a GlideModal (UI Page)3. Inside the modal, user selects a template option4. Clicks "Export" to generate a PD...

Question

Configuration Management Database (CMDB) Fundamentals

Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...

Question

The Art of the Timeline: Balancing Velocity and Governance

Strategic Implementation Roadmapping for the Public SectorOne of the most common pitfalls in ServiceNow implementations is the "Big Bang" failure—which is attempting to go live with everything at once, only to be stalled by security gates or user re...

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Architect