ServiceNow Community

Zurich upgrade- AskHR Portal under My active items - Walk-up visits items available

Launch - https://<instance>.service-now.com/escUnder My active items Walk-up visits items appears only Zurich upgrade instance

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Problem form having update wlth lens instead of update button

Open problem record after Zurich upgradeNoticed update with lens button appears instead of update button checked in UI action both update with lens and update buttons are active but in the forum only update with lens appears

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Make changes in variable set client script so it does not affect other catalog items

I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...

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Salesforce Case attachment to ServiceNow via REST API not getting loaded in proper format

Hi Experts, I am using below given code in background script to load Salesforce attachments from case table to ServiceNow Incident table and it's working and attachments are getting loaded but when we download the attachments and view the content the...

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IntegrationHub

Hello, first post

Glad to be here.

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Catalog Item: Show variable value in email only for selected Line of Business

Hi All,I am working on a Catalog Item in ServiceNow and need some help with displaying catalog variable values correctly in an email notification.Requirement:I have a Catalog Item with the following variables:Line of Business (Select Box): Enterprise...

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Service Operations workspace: Experts on-call names visibility issue

Hi Team,For the Service Operations workspace (SOW), Experts on-call is configured on the contextual side bar. When i log in as admin, i am able to see the on-call person details but other users are not able to see the names when I impersonate as them...

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DemoHub Fresh Test Data

Hi everyone, Does anybody know if there is a way for the test data in DemoHub to somehow be adapted to the time frame in which your demo will take place? For instance, if you are presenting SPM to a client in March 2026, to have for example Planning ...

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How do you open an external URL in SOW with a declarative action?

The subject says it all. I have duplicated the SRP Record in the SOW Experience and want to add a button to the action bar. I have seen how to create a declarative action but I can't figure out how to trigger anything in UI Builder. Please provide a ...

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Inquiry Regarding Hardware Content Service Data (sn_hamp_hw_product_model)

1. Regarding the data provided by the Content Service, if the 'Active' status is set to 'false', I would like to confirm whether these records are applied during the Normalization process. (하드웨어 컨텐츠 서비스에서 제공하는 데이터 중 'Active' 상태가 'false'인 경우, 정규화(Norm...

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Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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ServiceNow SAM Solution Architecture Diagram

Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...

Article

Default Landing Page loading before custom landing page

The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...

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CMDB Health Micro-Certification Simulator (Yokohama) Task 13

I'm on step 3 of Task 13. I created the workflow using Flow designer, using the record creation on orphan_ci_remediation table and tested it, it works fine. But on step 3 where it asks to put the workflow in, nothing is showing up in the drop down li...

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Help with clent script in a MRVS to enforce a time selection between start and end times

Hello, I really need help for the forum Guru's. I am in the process of creating a booking catalog request form. The request consists of a single day, multiple days, and long term booking options. For the single day, I just used the form variable of D...

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Request Management