Customizing the update user MS ADv2 spoke action

HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...

• Question

Asset Management with Zero Copy Connector for ERP

WORKFLOW DATA FABRIC From plant floor to balance sheet:how ZCC for ERP transforms asset management Your assets live in two worlds. SAP tracks their financial value: depreciation, book value, tax implications. ServiceNow tracks their operational rea...

• Article
• ERP Canvas
• Workflow Data Fabric
• Zero Copy Connectors
• Zero Copy Connectors for ERP

Hire-to-Retire with Zero Copy Connector for ERP

WORKFLOW DATA FABRIC SAP HR + ServiceNow:closing the Hire-to-Retire gap with ZCC for ERP If you're running SAP HCM or SuccessFactors for HR and ServiceNow for employee engagement, you already know the gap between them. New hires show up without lap...

• Article
• ERP Canvas
• Workflow Data Fabric
• Zero Copy Connectors
• Zero Copy Connectors for ERP

microsoft AD V2 Spoke

HI all,I’ve started working on updating the user-based Microsoft AD v2 spoke action. This is new to me, so I began by creating a workflow to handle the process.I can see a few out-of-the-box (OOTB) actions available for user-based MS AD v2. In our se...

• Question

Need clarification on Alert grouping

Hi ServiceNow experts, I am recently working on Alert correlation and Alert grouping. I am confused on how the alert grouping is performed and unable to find documentation on closed alerts Alert 1 ->Initial event generation -> 2026-06-11 10:58:00 Ale...

• Question

Requests using Cart Option - creating multiple RITMS - Flows stall on all RITMS except one

So we have staff using the Cart option on the Portal to add several catalog items for the same person (like a new hire) at once. The Request creates with no issue and all the separate items generate separate RITMS. However, only 1 RITM Flow runs.  Al...

• Question

Knowledge is not getting checked out

Hi Community,As i am trying to checkout the KB article, but when i click on the UI button it shows the article is already checked out. But it is in published state and some how in the list view we are having duplicate KB number, one it in published s...

• Question

Are Service Offerings Needed?

Are there any companies not using Service Offerings and how well is your CMDB.

• Question

Service Instance and Service Offering

Does Service Instance flow into Service Offerings.

• Question

Can we create flow using script

Hey All,I wanted to know that can we create flow using script in ServiceNow and which table stores which part of flow.

• Question

How to change search box UI in ESC portal . CSS is not working in any place

• Question

When should Service Offerings be introduced when standing up ServiceNow

We are standing up ServiceNow, and we have a discrepancy of when Service Offerings should be introduced and if it is really needed.

• Question

SLA report

Hi Team, My management has requested to create a SLA report from the day of incident created till resolution. kindly let me know the filter i can apply and show to the management. If possible how can i add the percentage also.  Regards,Garvit 

• Question

Advanced Work Assignment - Incident Reopen

Current behavior: When a customer reopens a ticket, it is assigned to the agent who handled it, regardless of whether that agent is available or not.Desired behavior: When a customer reopens a ticket, it is assigned to the agent who handled it; howev...

• Question

Oracle Virtualbox identifying installed extension pack

Hi folks, I am looking at Oracle Virtualbox.  As a vanilla installation, it is free under a GPL licence but if you install the extension pack, it becomes a licensable product. How do you identfy those installations that have the extension pack instal...

• Question