Customisation in dispacher workspace csm/fsm configuration workspace

Hi Community,I have a few questions regarding the Dispatcher Workspace.In the Dispatcher Workspace, we have tasks listed on the left side based on the selected filters. When we view these tasks on the map, a summary panel appears on the right side sh...

• Question

ServiceNow Web Automation Chrome Extension showing Disconnected

I'm trying to get the ServiceNow Web Automation Chroem Extension working but it always shows Disconnected.  Anyone else experience this?  I've installed certificates on the client and within servicenow.  The Design Studio shows connected just fine bu...

• Question

Missing Now Assist context menu Usage UI builder component

Hello,   I am attempting to add the Now Assist context menu usage UI builder component to one of my pages. I want to call my custom Now Assist skill, but I am unsure why the Now Assist context menu usage component is not available.   You can find mor...

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Script Includes

How To Make Script Include Private and Public ? 

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Business Processes

Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...

• Question
• CSDM

A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

• Question

Record Producer Not Creating Record When Used in Workspace (Submit Button Not Working)

I’m working on a Record Producer that functions perfectly in the standard UI—it's creating records in my target table without any issues. However, when I add the same Record Producer to my Workspace using the Catalog Item component(ui builder) , the ...

• Question

Hardware Asset Reclamation Task UI Policy

I'm trying to make 'Asset' and 'Model' not read only on Hardware Asset Reclamation Task.  The Asset group wants to be able to set the Asset and Model, for when a Service Tag is not empty.  I've checked and applied UI policies, Client Scripts; nothing...

• Question

How to Disable (Not Hide) UI Actions in Client Controller script in a Widget/Service Portal

Within a Service Portal I want to disable (not hide) the UI Actions on the form to prevent click-happiness.  When clicking on the form's Save button, the UI Actions are disabled (and greyed out).  How can I get that same behavior (the disabling) when...

• Question

Article: Grouping of records by Field in list view limited to 20 in Zurich release.

After upgrading to the Zurich release, grouped lists behave differently compared to pre-Zurich releases. When a list is ungrouped, it correctly respects the list 'Show' option (for example 10, 20, 50, etc.) and displays the expected number of records...

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Does any on know how to trigger the location.affected notification

Anyone knows how this notification trigger or sends?

• Question

Regarding Field Change on Activity Stream On Now mobile

Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?

• Question

How to hide New button on a related list in custom worskpace

• Question

Prisma Strata Cloud Manager integration with Servicenow

Hi! During the creation of the Servicenow Profile, we encountered an Oauth token failure when we tried to test the connection.Does anyone have an idea why this happens?

• Question

Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

• Question
• Incident
• Interactions
• Reassignment Count