ServiceNow Community

Exploring the Yokohama list controller – Part 1 – Adding SLA Timer

The list controller got a lot of attention in the Yokohama release. Probably everyone who has already dealt with the Yokohama release has noticed that we can now directly filter on the list view. But that's just the tip of the iceberg. If we dive u...

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How to set up a parameterized ATF test

Hi, I am trying to create a parameterized test. I am stuck at the following step (see screenshot 1). I watched a couple of SN community video clips, but I can't get the same screen (see screenshot 2) where I can enter label and value. Any help is app...

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Looking for Junior ServiceNow Roles or Freelancing Opportunities

Hello Community,I have around one year of hands-on experience in ServiceNow, mainly in ITSM and ITOM modules, and I also hold the Certified System Administrator (CSA) and Application Developer(CAD) certification. After taking a short career break, I ...

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[Article] The Complete Guide to JavaScript Arrays: Secrets Every Developer Should Know

Arrays are one of the most powerful tools in JavaScript. Whether I'm working on a shopping cart, building a playlist, or managing a to-do list, arrays always find their way into my projects. When I first started out, the concept felt mysterious, but ...

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Resolved! Formula Indicator

I am working with a Formula Indicator that has already been created for my company, but I am trying to modify it so I can show a specific assignment group(s) for the Incident/Indicator. Right now, I am building a dashboard that is showing the percent...

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Export to Powerpoint option missing in Project Status Report?

Hi All,I am creating a new Project Status Report Template form the Document Template in 'New' Project Workspace. https://[instancename].service-now.com/now/workspace/project/home/sub/status-report/pm_project/[projectsysid]/params/page-name/status-rep...

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Does GlideSysAttachment honor ACLs on the attachment table?

Hi,I'm seeing strange behaviour on my instance, or at least behaviour I wouldn't have expceted. I have a scheduled job that pulls CSV files from a MID server and attaches them to a data source, where they get imported and transformed. To do this, I f...

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Contextual Knowledge Search for Security Incident Response

Hi, We need to implement the contextual knowledge search on security incidents and made changes to display relevant knowledge articles based on the short description of security incidents. We also need to ensure that previous similarly named security...

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STARTSWITH Query vs CONTAINS Query

Hi all, my question is: why does ServiceNow default to a STARTSWITH query as opposed to a CONTAINS query? For some background:We often hear complaints that users cannot find what they're looking for when using reference variables on the employee port...

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Now Experience Catalog Item Set Focus to specific variable on Change, I can't get it to work

I am populating a list collector base on the value of another list collector. This works great but the focus shifts to the second list collector and users might be confused, I'd like to refocus on the original list collector after populating the sec...

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Resolved! When did the HAM User role get implemented?

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

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Resolved! I want to love to have your suggestion on this course : - advanced scripting and develop from udemy

This course contents are present in the web page screenshot attached...kindly see the screenshoti am in the procees of learning scripting is this course enough or suitable?if you have gone through this coursesome time agoi would love to hear your exp...

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The Solution Plan – A Key Deliverable for Solution Architects

If you’ve been following this blog series, we’ve already talked about the role of the Pre-Sales Solution Architect, their responsibilities, and the inputs they need to build a solid proposal. Now let’s talk about one of the most important outputs of ...

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Service Operations Workspace knowledgebase for fulfillers

I am an application support and have got a task to create a KB on how to setup Service Operations Workspace for fullfillers.Points to cover:What do you see.How to setup - My ListWhat options are available.Advantages to use SOW.

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Resolved! Key skills a SysAdmin should have?

Hello,Im new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

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