ServiceNow Community

Records are present in CMDB but in AMDB Table.

How does the records ae actually populating from CMDB to AMDB table.We could see some records are present in CMDB table but not in AMDB table.

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Hide related list column using Client Script or Ui policy in ServiceNow

Hi All,I am trying to hide a column in a related list using client script under condition in ServiceNowI tried using methods like : g_form.hideRelatedList(): - this is only used to hide whole related list but i want to hide only one column in related...

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Can we customize Now Assist Panel welcome message

Can we customize Now Assist Panel welcome message like adding a new AI disclaimer or some other message.

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Dynamic Behaviors icon is not showing on questions in the Catalog Builder

With the last update to Zurich patch 7, it seems the dynamic behaviors under questions on catalog builder have disappeared (they 'exist' by the left of the edit icon as in the image). Did this happen to any of you that have upgraded as well? Any clue...

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Set default value for Group By field in Workplace Central Ui Builder

Hi Community,I am working with Workplace Central and using the Group By field on a page.The Group By field currently has only one value: Neighborhoods.I want this value to be selected by default on page load, so users don’t have to manually choose it...

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Attachment to Base64 Conversion in Scoped App

I want to transfer attachment from ServiceNow to third part in Base64 format in scoped application. Below is my script and the error is "Scope does not have read access to table sys_attachment". I am trying this in custom action(flow designer)(functi...

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How is the "Company" field populated on Problem tickets in ServiceNow?

Hi Community,We are trying to understand the logic/business rule used to populate the "Company" field on Problem tickets in ServiceNow.Specifically, we need to know whether the "Company" value is sourced from:1. The Configuration Item (CI) associated...

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Solution: How to Dynamically Refresh Reference Fields in Catalog Items (Service Portal + Native UI)

Hello Community, I recently faced an issue where a Purchase Order (PO) reference field needed to refresh dynamically whenever the Master Agreement field changed - without reloading the Catalog Item form.Even after creating a new PO via a Record Produ...

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How to Populate a Catalog Item Field (configuration_item) Using URL Parameters in ServiceNow?

How can I populate the configuration_item field on a ServiceNow catalog item by passing a parameter in the URL? I want the field to auto-fill when the user opens the catalog item through a specific link.If you want, I can also give you the exact scri...

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Ui Action button is not working in UI native

Hi Team, I have one Reject button created in UI action, this button is working in workspace but same button is not working in native View.. It is throwing undefined onclick.. Shared the screenshot below. Please help me out.. Thanks,Manju

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Configuration Management Database (CMDB) Fundamentals (Course): Lesson2 (identifictaion )

Lesson2: Identification and reconciliation Engine OverView: Identification Rule Examplehttps://learning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=c03ca22847ec66547faa0415f16d43f4&group_id=e44c2eecc324a25414493b877d0131...

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Not able to add users in scheduled email of report

Hi Team, I am working on a scheduled email of report in ServiceNow and i am unable the users field the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also Thanks,Bharath.

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My ServiceNow Journey: Lessons, Mistakes & Real-World Learnings

Hola Community, I’m Hardit Singh and I am currently working as a ServiceNow Architect and someone who strongly believes in learning by building, not just watching or reading.How It StartedLike many of you, I started my journey as a ServiceNow deve...

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ServiceNow Impact

How to modify order of columns in Prioritization tab view?

Hi,In Strategic Planning Workspace, in Portfolio Planning, we choose proper portfolio, and in Planning we have 3 tabs: Prioritization, Roadmap and Financials. I need to modified order of columns in Prioritization, that every user when reset his view...

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I want to filter the input form to show only users belonging to a group.

In the input form below, the "Group" field references "sys_user_group".The "User" field references "sys_user".I want to display only users belonging to the group record selected in the "Group" field as candidates for the "User" field.Is this possible...

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