PDI dev301596 Offline, 502 snow_adc, no Wake option - please preserve data

[VabNow]

My personal developer instance dev301596 (Australia release) has shown "Offline" on the developer portal since about 14:00 UK time on 2 November 2026. Every page on the instance returns "502 Bad Gateway - snow_adc". Refresh completes but the status stays Offline, and there is no Wake option; the only Actions available are Release instance and View history. I have not reset or released the instance, and it holds work I need to keep. Please restore it without resetting, wiping or replacing it. Thank you.

[Dr Atul - LNG]

Some PDIs may be temporarily unavailable due to scheduled maintenance.

If your PDI is currently offline, you can:

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to lose.

@VabNow 

@Kh_Samyak 

[AdaOkoye]

I had the same issue for days but couldn't wait, so I released my instance and requested a new one. Thankfully I didn't have much in my instance to miss, but if you do, I suggest you wait until the maintenance is over.