ServiceNow Community

Missing Standard ACLs in sys_security_acl on Yokohama Patch 5 with MariaDB 10.6 Community

Hi everyone,Sorry in advance for the long post, but I’m trying to summarize an issue we’ve been struggling with. We installed Vancouver on MariaDB 10.6 Community, then upgraded to Washington and finally Yokohama Patch 5 (YP5). We also created fresh Y...

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Need to auto fill Planned Start date of Change request which automatically creating from Schedule

required help @Ankur Bawiskar @SumanthDosapati @Vasantharajan N @Mohammed8 With this script Change Request is getting created and Change Task also getting created and auto assigned to group.As I need to auto fill the Planned Start date field with th...

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Not receiving OTP mails to my mail for logging into servicenow university

Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...

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Agile story type field

On the tables for stories I noticed there is a type field that is not on the form by default. It has the options of Spike, Documentation, and Development. Since it is not on the form by default and I cannot find anything in DOCS regarding this field ...

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Agile Development

Introducing our newest team member: Jasmine Coleman

Hello Community! I am excited to announce Jasmine Coleman, @jasminecole, has joined our Community team. She is working on some exciting things, which you will be able to get a sneak peak into if you join our Speed Networking call on February 3rd . ...

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Tenable.io ingest all severity with special plugin filter

Seeking for best practice/practical solution on this requirement.We need to ingest all severity (CRITICAL, HIGH, MEDIUM, LOW, INFO) in Tenable.io but we need to filter the INFO to specific plugin id only.Things done so far:Added custom filter on HTTP...

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Data visualization - remove start / end time from Calendar Report

we are using Calendar Report on Incidents table to give an overview of P1/P2 Incidents (month view).For this purpose, we want to show the INC Number and Priority. While we can configury Number + Priority on "Event display fields" configuration, how c...

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Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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Platform Analytics Embedded Link

Hello, We converted our Performance Analytics dashboards to Platform Analytics dashboards, and we have noticed that the dashboard link from the Platform Analytics (Platform An screenshot) does not embed the dashboard the way Performance Analytics (Pe...

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Now Assist Panel error

I'm getting error when running Now Assist Panel in ServiceNow. Could someone please guide with solution and root cause. Attached screenshot is from "Now Assist Panel - Platform (default)" BUT facing same issue in "Now Assist in Virtual Agent (default...

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Kanban Board Component - Part 1 - Initial configuration

Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...

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calendar report

Hi Team , do we have any options to create Calendar kind of report or we need to select date filter ?thanks !

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Change Overview in SOW blank

After updating Service Operations Workspace ITSM Applications to the latest version (8.3.0), I am no longer seeing the change overview page; the other tabs are showing data.Our SOW is OOTB and I have not made any changes. This was working on version...

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Resolved! Record Producer Variable & Varaible Set

Hi,I have a requirement in my Record Producer where there is a variable named 'From Stockroom' and a Variable Set containing the following fields:1. Model - Reference to Model table 2. Condition - Select box - (New/Used/Refurbished)3. Available Quant...

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AI Agent List

Is there a comprehensive list of all available ServiceNow AI Agents?Not just in our instances, but an overall comprehensive list of all ServiceNow AI Agents, available OOB or to purchase. Does anyone know?Thank you.

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