portal error after raising cat item request.

[NishaSarwade]

Got this error while raising service request by impersonating other user, for me as a admin there are no error but for other users getting this error . they are not able to see request record but can see ritm record, request record they can see on Service operations workspace. please give some suggestions for debugging.

[Dr Atul - LNG]

https://www.servicenow.com/community/developer-forum/quot-request-not-found-quot-upon-submitting-cat...

https://www.servicenow.com/community/developer-forum/requested-record-was-not-found-service-portal/m...

Role issue seems

[Ankur Bawiskar]

@NishaSarwade 

for me it looks like Read access issue on REQ

Is that user able to see the REQ from sc_request.LIST -> if not then it's ACL issue, also check any query BR is blocking

is this happening for all non-admins?

If only for some non-admin then compare the roles of the users against which it's working

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