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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron The Official CreatorCon 2026 Know-Before-You-Go! CreatorCon is Almost Here. Here's Everything You Need ... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More Posted by Abigail Lavadia Don't Miss These Customer Success Sessions at Knowledge 2026 Knowledge 2026 is almo... Read More Posted by Brad Tilton Your K26 agentic AI guide: Where to go, What to do, What to walk away with ⬇ Download PDF Inspire... Read More Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Certifications at Risk: Why Data Foundations Can’t Be Ignored ServiceNow has introdu... Read More RohitGeorgV Specialist Sent emails in Activity Stream A survey email is sent to the user after incident closure, but it doesn’t appear in... Read More RohitGeorgV Specialist Servicenow announcement I have configured this announcement but this is not showing in the portal. But in pdi it worked. Are we ... Read More RohitGeorgV Specialist how to enable language localization for servicenow announcements How to translate annou... Read More RohitGeorgV Specialist Announcements How to create moving banner announcements and the static ones       Read More Its_Azar Specialist Why current.update() Is Breaking Your ServiceNow Implementation (And You Don’t Realize It) Recently, I ran into a... Read More RohitGeorgV Specialist Catalog item categories I have removed 'Sketch' from Catalog items for this category and is captured in update set but while mov... Read More Its_Azar Specialist Custom SkillKit - Tool - Document intelligence Hi all Im trying to call an tool (document intelligence) from my custom skill and i... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Hosted by HariomS35974003 5 May, 2026 12:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder on April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Online Register today to for Knowledge 2026 to access Agenda Builder April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder on April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Online Register today for Knowledge 2026 to access Agenda Builder on April 7th! Hosted by tracyo_brien 5 May–7 May, 2026 07:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Lab 2.1.1 Theme Builder

Using a Zurich instance, I've committed the 2.1.1 update set and attempted the Configure an Instance - Theme Builder lab several times but it does not return the created and published theme .  I've logged out and back in but still the same.  Does any...

  • Question

ServiceNow Administration Fundamentals - Lab error.

Hey everyone! Hoping someone has faced my issue and could provide me some guidance, I'm currently completing the ServiceNow Administration Fundamentals class, but when it comes to get the labs done, it just instructs me to open my instance and follow...

  • Question

Guidance Required on CMDB Design for AI Data Sources (Azure OpenAI / Atlas Vector Search)

Hello All,We are currently working on supporting AI data sources and their catalogs within ServiceNow CMDB and have been evaluating the appropriate CI classes and data model in alignment with CSDM 5 and the AI Control Tower/AI Inventory capabilities....

  • Question
  • Data Foundations
  • Service Graph
  • Service Graph Connector
  • SGC Developer

Adding a PDF file to a Knowledge Base Article

Hello,  I am adding new Knowledge Base Articles (KBA) to our system which include a PDF file attached.  Currently, when clicking on the PDF file in the KBA, the file is downloaded.  To view the file, the user has to go to their downloads and open it ...

  • Question

Instance Security: Scanning with Purpose

Instance Security: Scanning with Purpose     A misconfiguration you don't know about is a vulnerability you can't fix.   The good news? There's a way to catch these misconfigurations before they become a problem and it's already sitting in your inst...

  • blog

Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

  • Question

Decision Types in ACLs

Hi everyone,I’m working with ACLs on a custom table and noticed unexpected behavior when switching the Decision Type.When I configure the ACL with Decision Type = "Allow if", it works correctly based on the condition I’ve defined.However, when I chan...

  • Question

Common Service Data Model (CSDM) Fundamentals on SNU now available!

The course covers Common Service Data Model (CSDM) course, ServiceNow's prescriptive guidance on how to use our CMDB effectively across all products with the platform. The ServiceNow CMDB is leveraged by multiple ServiceNow products, and by partner p...

  • Article

MTTR In PA Widget showing Duraton

I want to calculate MTTR which is have a formula for and field to use. However it returns second. How can I get it to display in Days, hours, minutes, and seconds so that is it more meaningful for anybody looking at it?

  • Question
  • Performance Analytics
  • Reporting

Account and Contact are not set on Chat Interaction

When completing a chat interaction from as a Contact with an associated Account, the Opened For reference field is set to the user who opens the chat; however, Contact & Account are empty. This issue occurs for live agents and when chatting only with...

  • Question
  • Create Interaction
  • CSM
  • CSM Configurable Workspace
  • Customer Service Management
  • Interaction Management
  • Virtual Agent
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