getUserByID not recognized in Business Rule

Previously we had a piece of code that checked for the user that did the update on a record.  This code did work but we have discovered that it is currently no longer working and would like alternatives to this issue.Here is the log that shows the is...

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Need to create inline buttons in a row in CSM/FSM workspace list

Hi All,   I would like to create 2 action on each row in in workspace list view as shown in the screenshot added. can someone please suggest the steps to implement?    

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How can I create a private task without using a freeform VTB ?

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Date filter for Indicator widgets in Platform Analytics Dashboard

Hi everyone,I’m building a Platform Analytics dashboard that includes both table/report widgets and Indicator (KPI) widgets. I want a single Date filter based on a system date/time field (for example, Task → Created on) that filters both the table da...

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Using NowAssist to check ticket content against a defined template

Hi - we have recently adopted Now Assist as part of our tool kit and we are defining relevant use cases that we are trying to solve.One of those is whether we are receiving the correct level of information on ticket submissions and whether we can ale...

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Inactive KBs appearing on Employee Center Knowledge homepage

Hi all, When I am on the Employee Center Knowledge homepage (esc_knowledge_home), I am seeing inactive knowledge bases appearing in the "Knowledge Bases" dropdown. There are not any knowledge bases in the related list on the Employee Center portal re...

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Need to create prompt on the incident form to select the attachments and then send those files.

1. Need to Prompt on the Incident form to select the multiple attachments2. Then send to the requestor using the integration process

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Discover Fundamentals - Task 6: Create iTunes Process Classifier (Content)

I cannot complete this task. I went to the community, and it mention others that they had the same problem. Something about the MID server having problems.Please can someone validate my task so I can continue with the training.I already try contains ...

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anyone having problem loading test intance (wake me instance)

I can't load my earlier instance. I click Wake Up Instance and it is taking forever. It been over 30 minutes. Should I terminate my instance and recreate? Thanks,Aniket

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Flow designer flow - how to wait until a specific record is created in a specific table

Flow designer flow - how to wait until a specific record is created in a specific table:I am working on building a catalog flow- where I need to update VMI records using Obj ID. This record will be created via vcenter discovery . Catalog flow should ...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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MSP Domain Separation - CSDM 4.0

Hiya, I work for an MSP who offers and support infrastructure services to customers, our customers are onboarded to our platform as part of domain separation and our domain model is defined. I am trying to wrap my head around the CSDM service structu...

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How to hide New button on a related list in custom worskpace

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Hacktoberfest 2025 Review: Purpose Scales

  We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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