using scripted REST API if i provide RITM number I need to populate the fields and Variables,

using scripted REST API if i provide RITM number I need to populate the fields and Variables,all the varibles andlabel name and Value need to display.

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How to enable Now Assist Self-Service in ESC?

Saw this feature in the May Release of ESC, I have upgraded to the latest ESC, but receives error " Now Assist Self-Service is not enabled for this portal! " The instance has Now Assist license enabled, and it works perfectly in sidebar. 

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Remove Duplicates from Report

I am trying to create a dashboard with all open change requests opened against a specific data center.  So, I build a report against task_ci.  I ask it for all CIs that have their location set to the data center in question and 'Task.Active[Change Re...

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Setting up Workday SAM Pro Integration

Hi all,Looking for a bit of guidance on setting up the Workday integration with SAM Pro.When creating the integration profile the connection details, SOAP username and SOAP password are prefilled. This looks to be caused by an existing Workday integr...

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Finding Your Focus in a Big Ecosystem

Earlier this week we talked about the reality of working in a large ecosystem. There is always something new to learn, another capability to explore, or a different path you could take. Trying to keep up with everything usually leads to feeling stuck...

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CSDM Quiz

Hi All,Pls help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Business...

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Convert and populate date of String type to the Date type field using field map script(transform map

Hi Everyone,I need script for Convert and populate date of String type to the Date type field using field map script(transform map).Thanking for your response in advance.

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Custom Dynamic Translation build

We are trying to build a custom dynamic translation. Currently we are using IBM as our dynamic translator which is a OOB translator. We would like to understand how we could build a custom flow where we are going utilize a third party as a Dynamic Tr...

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Convert and populate date of String type to the Date type field using field map script(transform map

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Playbook Activity

Hello,         I have requirement as below:        One playbook activity should contain all fields as Start Date/ Time 1 and End Date Time 1, Start Date/ Time 2 and End Date Time 2, Start Date/ Time 3 and End Date Time 3. On submission of activity, i...

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Response body not generating in the flow

A response body is generating in the flow, so nothing is being passed to next if conditions, which is leading to the flow not executing properly. As error code and status code are generating, I wanted to know, which field is appropriate to use inste...

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How to Capture a Performance Analytics dashboard in Update set or export the PA Dashboard?

Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...

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The Submit button on the Service Portal is not scrolling down on form

Hello,  We have upgraded to San Diego from Quebec within the development instance.  As you can see in the first image that when scrolling down, the submit button is not fixed. In a person developer instance below, you can see that the form is scroll...

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Subtopics widget customization

We are currently on the Yokohama version of ServiceNow. I am hardly a developer and have been learning Employee Center and Pro over the last two years as we have transitioned our whole intranet over to this platform. In our employee taxonomy, we have...

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Extra Long Clone Durations

Does anyone know why Clones are now coming in with a duration of 12 or 14 hours when historically they've been in the 4-6 hour duration quote and completion time? I've got some cloning coming up and slating it for 12 hours is a huge window to have to...

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