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Community activity

Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?  

  • Question

Resolved! Based condition should not onSubmit the form else onSubmit

Hi Team,I have a catalog item with an onSubmit client script that enforces some conditions. Currently:The script enters the if block and shows the error message as expected.However, when the conditions are not matched, the form does not submit as int...

  • Question

UI ACtion on Attachment related list

Hi All, I have 2 instace where UI action "New" is visible and present on the attachment related list.In the normal UI it is present but in the workspace it is not visible.Checked the both instaces we have unchecked the workspace form button is unchec...

  • Question

How to add Platform Analytics Dashboard to Service Operations Workspace

If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...

  • Question

Resolved! Aged ticket

What conditions do we use for to create report Last 15 days and last 45 days  aged ticket we don't have options for 15 and 45 days Can someone pls guide me ? 

  • Question
  • Performance Analytics

Resolved! How to link a dashboard to a sub-menu in CSM Workspace?

Hi Community, In the CSM Workspace, I have a main menu item named “Dashboard” and added a sub-menu called “Case Volume by Channel” using sys_ux_list_menu_config.list. I’ve already created the dashboard, and I want this sub-menu to open that dashboard...

  • Question

Record Producer --> Incident

Hello Servicenow Family,Can someone please help me on this.Thank in advance!.When the user submit the below catalogue form,.. below is the code forpopulate when user categoryvar cat = g_form.getValue('category');    if (cat == A&T Card') {        g_f...

  • Question

Consolidating resource orders in SOMT

Hi, I am implementing a product offering for mobile product which includes SIM. The requirement states that the customer should be able to place order for 10 mobile subscriptions. The customer adds the mobile offer and increases the quantity to 10. T...

  • Question

Login Page redirection

Hi All, I was wondering how can i redirect non logged in user to SP login page when they are trying to access the KB URL direct. At the moment they get below messageIdeally i was planning to get user logged in and then send to the KB article they wer...

  • Question

【Zurichリリース】大規模な Vibe Coding が利用可能に

(本稿は、こちらのBlog記事の翻訳です)    AI が開発者にもたらすスピードを活かそうとしている場合でも、単にそれをガバナンス下に置こうとしている場合でも、ServiceNow AI Platform の Zurich リリースはついにその両方を安全かつ強力に扱う選択肢を提供します。     たとえば、タブを二つ開いているとします。一方ではバックログにあるバグ修正のために5年前のビジネスルールを追跡しています。もう一方では、チームメイトが最新の生成 AI コーディングアシスタントを使って...

  • blog

Resolved! Choice Field not Appearing in Breakdown Source for Indicator Breakdown

Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...

  • Question
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