ServiceNow Community

NowAssist for HAM - hardware asset requests agentic workflow -

Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...

Question

virtual agent creating multiple interactions when using "load_active_only = true"

Hi everyone,We are using "load_active_only = true" code to keep current conversation history and it is working fine. Thanks to @Mark Roethof . But when a case created is opened, it is observed that multiple interactions are associated with that HR ca...

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HRSD: updating opened_for in agent workspace

Hello, I am working on a project that involves making a UI button visible in the agent workspace based on a field in the hr_profile. During this implementation, I discovered that our opened_for does not always align with our hr_profile. I found some ...

Question

Changing the Font size in Contact Card in UI Builder

Hi Everyone,Quick question I want to change the font size of the Contact Card so that it updates along with the Heading Style. Currently, changing the Header Style only affects the name (“Abel Tuter”), but I would like the same styling/font size chan...

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UI Builder : Next Experience

Visual Out‑of‑Office (OoO) Indicator in ServiceNow Using M365

Following the ServiceNow–Microsoft Teams integration, we would like to understand whether it is possible to provide a visual indication within ServiceNow when a user has an Out‑of‑Office (OoO) status set in M365 (Outlook / Teams).Current SituationSer...

Question

isplay Article Counts Inside Star Icons for KB Categories (Employee Center)

On the Knowledge page in Employee Center, we need to enhance the KB Categories section within the widget to display numeric values inside the star icons.Current BehaviourKB Categories are displayed with star icons.The star icons do not display any n...

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Create Unplanned Outage from Issuer Case via UI Action

Please suggest me development steps and help me with correct script for below story. I want configuration item script to be done in script include and call it in UI action.

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Implement Integration Error Alerts(I need to be notified when the Mainframe Import fails)

Please provide me with development steps and transform script for below story:Thank you in advance!!

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flow design - Catalog MRVS

Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...

Question

A picture book of ServiceNow CIS Risk and compliance

A high level view of all key tables and their relationships Full picture book : AwesomeNowScopedAppDesign/IRM_Picture_Book_v2.pdf at master · anilvaranasi/AwesomeNowScopedAppDesign full readable PDFs: AwesomeNowScopedAppDesign/servicenow_grc_gra...

Article

Issue Summary: Approval Request Not Generated When Moving Existing Projects to Transition

During testing in the Dev and Test environments, an issue has been identified where approval requests are not automatically generated when moving existing projects between phases.Observed BehaviourWhen an existing project is moved from the Delivery p...

Question

Issue Summary: Experian Identity Check Failing on DSAR Form

During regression testing of recent changes made to the DSAR customer‑facing form in the ServiceNow Test environment, we identified an issue where the Experian identity check consistently fails when the user clicks “Verify My Identity”.Observed behav...

Question

Dot walking in a Client Script

I'm trying to populate a reference variable on a catalog item using an onLoad catalog client script but the data I want is in parent field of the field I am referencing and the standard dot walking isn't bringing back a result. On the User table is...

Question
Service Mapping

How to hide or dynamically update "Delivery Time" in Order Guide "This Item" section?

Hi Everyone, I am facing an issue with the "This Item" summary section within an Order Guide. Scenario: I have created 3 different Catalog Items, each with different delivery days defined on their respective item records (e.g., Item A is 3 days, Item...

Question

Resolved! in ADF lab 4.2.2, g_scratchpad does not work

in ADF course (Application Development Fundamentals (Zurich)), lab 4.2.2, two rules are used to pass some data from server side to client side with g_scratchpad. 1. A "display" business rule, setting proerties to g_scratchpad2. A client script, gett...

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