Session Expired (401)

flseiler · an hour ago

Hello there,

we have periodic problems with session timeouts without a warning.

I already checked the sys_property for session timeout and the timeleft property:

The timeout happens like every 30 minutes without a warning for the timeleft.

This ist the case for onsite collegues, if I'm working from home it seems like it's the configured 3 hours.

What could be the cause for this issue?

Dr Atul G- LNG · an hour ago

https://www.servicenow.com/community/developer-forum/session-expired-401-your-login-session-has-expi...

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti · an hour ago

Hi @flseiler

ServiceNow session timeouts (401 error) without warning are often caused by browser session inactivity. It is expected behaviour.

If you are facing issue - you can increase gilde.ui.session_timeout sys_properties value as per your requitrement.

Refer this KB and posts:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748013

https://www.servicenow.com/community/itsm-forum/quot-session-expired-401-quot-after-upgrading-to-was...

https://www.servicenow.com/community/developer-forum/session-expired-401-your-login-session-has-expi...

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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