How to create two new articles under one knowledge base

Hi Team, How to create two new articles under one knowledge base Example:inside ABC Internal(Knowledge base) - there should be article templates - 1 = knowledge article, 2 = work instructions  1. Knowledge article: below fields should be displayedSho...

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I’m currently facing an issue with my ServiceNow lab instance

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How to set outside variable value from inside client script of MVRS

I am attempting to set the value of a variable outside a Multi‑Row Variable Set from a client script within the MRVS. However, this is not working.The requirement is to update an outside variable when a specific variable inside the MRVS changes.   fu...

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Custom Greeting affecting another portal

HiI have a custom greeting - Hi this is your abc how may I help you which I have implemented in my company's shared instance for my abc project . Its for Now Mobile chat to show.A issue was raised that in sd portal virtual agent too that greeting sho...

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Seats booked by - different info on LocDir vs. New general Reservation

Hi all,When a user is on the Location directory (having the "Reservations" checkbox checked) and is clicking in a booked workspace, one can see which user has booked that space. So far so good.Now, if you use the "New general Reservation" item and wa...

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Developer Instance Offiine

Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?

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how create space between opened by variable and Business account variable in the attached image

how create space between opened by variable and Business account variable in the attached image 

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Dot Walking in Decision Table

Hello Problem Statement: On insert of record on VMware Instance table, the owned by , support group and managed by should be automatically populated. Im creating a decision table to automate this process, on insert if the class is vmware instance, gr...

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SOM Product Configurator - Auto-populating characteristic based on another selection

In the Sales and Order Management (SOM) Product Configurator, I’m trying to achieve the following behavior:Characteristic: Internet Type → Options: Fiber, DSLCharacteristic: Speed → Options: 100 Mbps, 1 GbpsRequirement:When Internet Type = Fiber, Spe...

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Leverage MID Server to Retrieve and Tokenize PAN

Objective Learn how to maintain PCI DSS compliance during dispute intake by using ServiceNow's MID Server to orchestrate PAN retrieval from core banking systems and tokenization through a third-party provider. This article provides an overview of the...

• Article

How to add a new column in "Unassigned Tasks" section in Resource Management Workspace?

Hi Community,I am working on the Resource Management Workspace in ServiceNow and need some guidance on customizing the "Unassigned tasks" section.Currently, the table displays columns like:TaskParent ItemTypeOwnerTask effortGroupRoleRequirement:I nee...

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• Resource Management

Build URL for Project financial baseline comparison Page where two baselines are given as input

I need to create a Playbook where the user selects financial baselines, and they should be redirected to the financial Baseline Comparison Page to view the comparison. How to construct or retrieve the target page URL with baselines as input? Or any o...

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I want to show case a Field Message on Agent case form when manual changes happen by agent

Hello Community, I want to make display the info message under the reference field. if any manual changes happen by agent on agent workspace case form field. For Example: Job field is reference field. if  i have updated manually . Field message shoul...

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Unable to send SMS to Group using Communication Plan Definition with Twilio

Hi Everyone,I’m working on sending SMS notifications to a specific group (leadership) using Twilio integration — everything is already configured and working at the instance level.I’ve added the SMS feature in the Communication Plan Definition and se...

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Displaying Announcements in the Now Mobile App: Custom Component Guide

As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...

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• Agent Mobile App
• Mobile Announcements
• Mobile app configuration
• Mobile Release Updates