ServiceNow Community

ServiceNow Exchange: ServiceNow Security Academy - What you need to know to secure your instances

Security is top of mind with everyone, especially when it comes to keeping your instances secure. We’ve created this introduction, using a crawl/walk/run approach, on how to help customers secure their ServiceNow Instances and build the right secu...

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Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

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Flow Designer

Called Client Script Returning Undefined

Hello, everyone. I'm having an issue with an implementation of a solution for my client. I have been tasked for a form to compare the company of a user on the form with another company listed on the form itself, and to make certain fields read-only ...

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Success Dashboard for Source 2 Pay

Hi Everyone, Is it feasible to extend HRSD success dashboard to other modules like Source2pay?

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I am not able to get into HiWave Account,

Hello, I am not able to get into HiWave account to check tickets status. It is asking me to enter registration code.

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Posting to Teams Channels in 2026

With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?

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Risk Status Options

Can anyone point me to documentation on the definitions of each Risk status option? Options out of the box are as follow: Pending, Achieved, Not Achieved, Avoid, Mitigate, Transfer and Accept.

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Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

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Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

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Resolved! GlideSchedule isInSchedule not working

I'm using a client catalog script and and client callable script include to implement a requirement and avoid the selection of weekend days and holidays on a date time field on a catalog item.I'm using the glideSchedule isInSchedule method but I'm ge...

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FSM package plugins and functionalities (Standard, Professional, Enterprise)

Hi everyone,Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?For example, which plugins should be installed for an FSM ...

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How to create a copy of UX Client Script

https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...

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Platform Analytics Schedule an On Demand Export of a Dashboard PowerPoint Presentation Issue

Hey All, We are running into an issue with ServiceNow Platform Analytics. When an user schedules an export of a dashboard PowerPoint presentation, the export isn't being sent out. User record is active and has a valid email address. The person expo...

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Resolved! Geolocation tracking not working at set frequency – only updates on task actions

Greetings,I am working with the out-of-the-box geolocation tracking feature in ServiceNow. I understand there are two ways data can be recorded in the geo_history table:When saving or updating a record derived from the Task table (e.g., Work Order Ta...

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Resolved! Regarding Modules

How many applications menus can an application have?A. 3, one for an application's user modules, one for an application's administrator modules, and one for the ServiceNow administrator's modulesB. As many as the application design requiresC. 2, one ...

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