After submitting form using 'Submit Record Producer (SP)', next page is not opening

[indusahu]

A form is there, where we are putting all mandatory fields. However when submitting the form using 'Submit Record Producer (SP)', it should navigate to a next screen and should show some case number with its details.

Currently, it is not navigating to the next screen and execution gets started for the next steps. Though I applied enough wait time, so that submission should be done and it can navigate to the next screen. 

Please suggest me solution for the same and help me out in figuring out that why it is not navigating to the next screen?

@Vikram Reddy 

[Rafael Batistot]

Hi @indusahu 

The portal submits data asynchronously before redirecting. The test moves on before the portal receives the server response and triggers the new page.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695238

[indusahu]

@Rafael Batistot, I applied enough wait time so that I can get the next screen, but after completion of wait time, it executed next step only without navigating to the next screen. Since the page is not being reflected so the next steps is getting failed. 

Any other way is there to handle its asynchronous nature? 

[Ankur Bawiskar]

@indusahu 

this is for ATF?

how is it behaving for manual submission?

what's the error shown?

[indusahu]

@Ankur Bawiskar , in manual step, after submitting the form, it navigates to new screen where case number along with other details it shows. From there I want to grab the case number, and based on the case number I want to search a case in different module.