ServiceNow Community

Unable to find Yokohama ServiceNow Administration fundamental learners instance

I completed Yokohama ServiceNow Administration fundamental learners instance couple of months ago. I wanted to practice for the certification now but the instance used during the Instructor led course does not work. The PDI doesnt match with the Inkl...

Question

カタログアイテムの入力時にグループを選択し、選択したグループをRITM上の承認者グループにセットしたい

カタログアイテムの変数においてグループテーブルを参照するものを作成し、カタログの申請時にグループを選択させ、注文後に生成されるRITMのレコード上で申請時に選択したグループを承認者グループとしてセットしたいのですが、workflowのaction等で実装可能でしょうか？他の実装方法がありましたら教えてください。

Question

特定のカタログアイテムを起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？

特定のカタログアイテムをポータルから起票する際にzipファイルの添付を禁止したいのですが、何か良い方法はありますか？テキストファイルをメインに添付したいと考えております。

Question
Service Catalog

Now Assist Virtual Agent – OOB way to ask feedback after each conversation

We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:“Did AskIT resolve your query?” (Yes / No)Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, witho...

Question

Now Assist Panel Not Loading

Hello,After being provisioned a Now Assist instance by ServiceNow, I am unable to get the Now Assist panel to load in the top-right view. I have reviewed and attempted most troubleshooting steps outlined in the following KB articles without success:N...

Question

Rejecting tasks/requested items from Employee Center Portal not prompting for comment box

Hello, When someone is approving requested item tasks through the employee center portal when clicking reject it doesn't prompt for a comment box like OOTB. Checked the Approval widget and the rejected variable is clearly defined but no pop up box i...

Question

Save as Draft for Record Producer

Hi Everyone,I’m currently working in an environment where the “Save as Draft” button is not available in Employee Center when submitting a request through a Record Producer.The same functionality is working as expected in my PDI. Upon comparison, I n...

Question

How to Control Attachments for RITMs After a Specific Status.

Is it possible to implement this using a Business Rule: prevent attachments from being added or deleted for RITM records of a specific catalog item when the state is Work in Progress or later?

Question

Form view

Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...

Question

My Active Items Widget - Which tasks are visible to user?

Hi all, i have a question related to My Active Items - My Tasks. Which tasks do you have in your employee center?Do you think the users should see their incidents/ stories on the portal?How is it for the users who are also working in the backend? I a...

Question

Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

Question

CMDB Success Advisor

Overview: CMDB Success Advisor is a data optimization feature that enables CMDB admins to drive their outcomes for targeted applications like HAM by improving the CMDB data quality. With the help of CMDB success advisor, you can review and improve ...

blog

【Column】なぜ、私たちは「抽象」から入るのか〜具体の罠を避け、企業の「文脈（Context）」を設計するために〜

本稿では、特定の製品や方法論の是非を論じるのではなく、エンタープライズ・アーキテクチャにおける設計思考の前提について考察する。「もっと具体的なイメージを示してほしい」「何を聞けば、どのようなアウトプットが得られるのかを教えてほしい」「SaaSなのだから、もはや設計は不要ではないか」エンタープライズ・アーキテクチャ（EA）を議論する場において、スピードと確実性を重視する立場から、こうした声が挙がることは少なくありません。いずれも一見もっともであり、現場感覚としても非常に理解で...

blog
Thought Leadership

Enabling Agentic Fabric for Enterprise AI: Expanding intelligence beyond the platform boundary

As organizations shift toward agentic AI, the limiting factor is no longer model performance. The challenge is enabling intelligent agents to access enterprise context without breaking architectural integrity. In large environments data/ services may...

Article

How to Use the snFilter Dependency to Enable sn-filter-widget in Service Portal

ServiceNow provides a powerful filtering framework known as sn-filter-widget, commonly used in list views. Many developers want the same filtering experience inside Service Portal instead of building a custom filtering UI. However, Service Portal doe...

Article
Service Portal Development