ServiceNow Community

Helping Model a “Letter Boxed”‑Style Workflow in ServiceNow — Need Advice

Hi Community I’m working on a fun but surprisingly complex workflow challenge in ServiceNow and thought this community would be the best place to get some guidance.To explain it simply, I’m modeling a process that’s a bit like the Letter Boxed word p...

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What is this widget in Service Portal?

Please help me identify what widget is this in Service Portal.It has a tooltip of "Open Analytics Window" with a pie icon, located above the Performance Analyzer widget.I need help identifying it so I can control its role access. Thank you very much.

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Custom Greetings setup in virtual agent

I am getting an error message when configuring setup topics.

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Incident SLA Report

Good day! I am having trouble in making these SLA response reports for incidents. Hope someone can help me. Team A (A1,A2) - assignment grpATeam B (B1,B2) - assignment grpB.Team Z (Z1,Z2) - assignment grp Z. 1) SLA Response time for incidents 1st ack...

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Analytics and Reports
Incident Management

How can I implement a 3-stage approval for RITMs?

I am looking for the best way to implement a three-stage approval flow for RITMs. Currently, after the first stage is approved, the status of the first-stage approver reverts to "Requested" as soon as the second-stage approval begins. Could you pleas...

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What are Discuss button and Associate button in HRSD lifecycle event case form

What does the Discuss button and Associate Interaction button do in the HRSD lifecycle event case form view. What is the use of these UI Actions? Please Explain

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Resolved! Sending Emails from ServiceNow PDI to a Personal Email (Gmail)

If you find this content helpful please upvote, thank you When working in a ServiceNow Personal Developer Instance (PDI), outbound email is not configured by default. To send emails (for notifications, testing, or workflows), you need to set up an SM...

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ACC-V 設定手順

エージェント型の Discovery 手段として、ACC‑V（Agent Client Collector for Visibility）があります。今回は、ACC‑V を導入するまでの手順と、導入時につまずきやすいポイントを整理しました。１．Mid-Server最初にMid-Server の構築が必要です。Mid-Server を構築しましょう。（手順はこちらでは記載していません。）Mid-Server レスでも実装できるようですが・・・そこそこ難易度が高い点とトラブル時の対応がまだ私が把握...

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CMDB
Discovery

What’s the Best Way to Assign Assignment Group in ServiceNow (Production Scenario) ?

Hi everyone,I was working on a requirement where I had to update Incident records in bulk where state is Open and assignment group is empty, and assign them to the "Service Desk" group using a background script.I wanted to understand what is the best...

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REST vs SOAP

Hey everyone, I am new to ServiceNow and learning integrations.I get that REST uses JSON and SOAP uses XML, but not sure when SOAP is actually used in real projects since REST seems easier.Do people still use SOAP a lot? In what cases?Thanks!

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SPM Plugin – Program Manager reference field not populating users

Hi everyone,I’m currently working with the Strategic Portfolio Management (SPM) plugin in ServiceNow and encountered an issue related to the Program Manager field.I have assigned a Program Manager role to a user, but when I try to select a value in t...

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Display RITM variable on Appoval form from service portal

Hello community,here i have admin role, so that i can see the ritm variables from Approval form from serviceportalwhen the end user opend approval form, he cant see ritm number and variableshow to fix this?here my requirement is to display ritm numbe...

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Best practice for updating Asset fields during CI Transform Map import?

Hi everyone,I am importing server data into the cmdb_ci_server table using a Transform Map. The CIs are creating correctly, and the corresponding Assets are being generated automatically in alm_hardware.I need to map 4 specific fields from my import ...

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Incident record producer map assignment group

Hi community What is the best way to map incidents assignment groups from a record producer that will make sure all incidents have assignment groups Thanks in advance

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Security Center Error message on page load

Hi all, we are new to the Security Center and we were asking ourselves what this message could possibly mean. It reads: Please provide input for either acepage or link fields Can someone please explain what this message means and what causes this mes...

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