502 error tried multiple time refresh but instance still in offline i want someone can reload my in

SaiPavanKalyan
Tera Contributor

502 error tried multiple time refresh but instance still in offline i want someone can reload my instance or restart my instance from there side

SaiPavanKalyan_0-1793605332247.png

Instance Id dev440611

3 REPLIES 3

Dr Atul - LNG
Tera Patron

 

Some PDIs may be temporarily unavailable due to scheduled maintenance.

 

 

 

If your PDI is currently offline, you can:

 

Wait for maintenance to complete and your instance to become available again. Release your current instance and request a new one. Please note that releasing your instance will permanently delete all data and work stored on it.

As a reminder, PDIs are unsupported development resources and do not have an availability, support, or uptime SLA. We strongly recommend regularly backing up any work you don’t want to

lose.

 

@SaiPavanKalyan 

 

@kh_safal @Kh_Samyak 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Tanushree Maiti
Tera Patron

Hi @SaiPavanKalyan 

 

Backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.Wait for the instance till it is up if you do not have any urgent work .

 

As mentioned in the Community Admin’s response in the : PDI offline  thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.

 

TanushreeMaiti_0-1793606754596.png

 

 

 

 

If you have urgent work, in that case , you can leverage using  related Lab instance  Else Release your instance and request for new (Australia). 

 

TanushreeMaiti_1-1793606754654.png

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Aditya_hublikar
Giga Sage

Hello @SaiPavanKalyan ,

 

Nowdays this is common issue faced by multiple users . My PDI also went to Offline since yesterday . But dont worry in rare situation pdi dont get back online . We can just keep some patience for while . Always keep in mind if you are doing any business requirement task on pdi then always takes its backup even if task is in progress or completed so it will help in such situations . Unfortunately  there is no any solution  for this .

 

You can also refer this servicenow admin ressponses 

 

 

Aditya_hublikar_0-1793609566271.png

 

 

 

 

 

 

 

 

 

Aditya_hublikar_1-1793609566264.png

 

 

 

 

 

 

 

 

https://www.servicenow.com/community/developer-forum/pdi-dev443121-offline-502-snow-adc-no-wake-opti...

https://www.servicenow.com/community/developer-forum/my-developer-instance-is-offline/m-p/3614836/hi...

 

If this helps you then mark it as helpful and accept as solution .

Regards,

Aditya