BR running on the portal

[kali]

Hi All,

I have created a before query br to run on the catalog ui policy and catalog ui policy actions such that non admin users and interactive it will run , but i can see it in our instance that it is running for on the portal too , how to fix this to run such  that it works only on the backend table

Thanks in advance

[SohamTipnis]

Hi @kali,

I think the issue is happening because Business Rules execute on the server side, regardless of whether the record is accessed through the backend or Service Portal.

I would suggest using ACLs instead of Business Rules to control access to the catalog_ui_policy and catalog_ui_policy_action tables. You can configure Read, Create, and Write permissions based on roles so that only authorised users can manage these records.

For Catalog Builder, you should also check the relevant Catalog Builder roles and permissions to ensure users have the required access.

This way, you can manage backend table access more effectively without unnecessarily affecting Service Portal functionality.

Let me know if this works!!!

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10