Why Genuine Thought Leadership Matters

• blog

Agentic AI (AI Agent) Development Guidelines and Use Cases (Hands-on Experience)

With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to focus on strategic work. By adopting Agentic AI, org...

• blog

SOC Report Complementary User Entity Control Attestations

As part of our Third-Party Risk assessments we do a full SOC2 Type2 Report review. As part of that review we are required (by our upper management) to obtain attestations from vendor contract owners that any Complementary User Entity Controls (CUECs)...

• Question

Problem with Multi Row Variable Set Elements on Portal Form

We have a form where user access (breakdowns specifically) are called via API and should display on the form for the option of selecting them to be removed. This stopped working, probably at or around the upgrade to Yokohama. I have traced that the A...

• Question

COLLABORATION CALENDAR: Version 1.1.1

We have introduced a rich UI/administrative frontend to the calendar. Now, anyone can set up a new calendar or edit attributes of their existing calendars from a dashboard page within an Employee Center. Downloaded the latest collaboration calendar ...

• Article
• Multiple Versions

Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

• blog

Scripting

Can anyone share some links and documents on Scripting so that I can Master ServiceNow Scripting? 

• Question

How do I fix RubiScore live scores not updating in real time during ongoing matches?

Lately my RubiScore app has been acting up and it’s driving me nuts. The live scores just… stop. Like I’ll be watching a match, everything’s intense, and then boom — it freezes while my friends are already talking about goals I didn’t even see pop up...

• Question

Can we downgrade the dev instance upgrade from Zurich to Xanadu?

Can we downgrade the dev instance upgrade from Zurich to XanaduProd env is in Xanadu 10b. Dev is in Zurich.All partners are doing actively development work in dev env. Lot of promotion need to be done in qa and prod. Now having in dev in Zurich, qa a...

• Question

Cannot set hourly rate for a single user

I have looked around and I found nothing about setting hourly rate for a specific user like I can do for groups and roles. I would like to user this hourly rate in order to calculate costs when this user submits a Time Card. I have already seen that ...

• Question

Hide “Closed” State for Incidents Created from Interactions

Hi All, I have a requirement to hide the “Closed” state for any Incident created from an Interaction.This should apply in:Platform Form ViewAgent WorkspaceSOWUsers should only be able to move the Incident to Resolved, and follow the normal Resolved →...

• Question

What is exactly table sys_flow_plan_context_binding ?

I was cleaning table data due to my Database Footprint got increased and I saw this table. I went to it's document to find if there is any cleanup jobs or to know more about what does this table do and saw this line The system removes these records 1...

• Question
• Flow Designer

Change 'from' address for one notification in ServiceNow

Hi Team,I want from address for one notification to be different , something like 'companyname_compliance@service-now.com'.I tried updating notification 'from' address with companyname_compliance@service-now.com but it did not work.So created a user ...

• Question