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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Its_Azar Specialist ServiceNow Developer Interview Questions 1. Core ServiceNow Platform Fundamentals 1. What is ServiceNow, and how does it dif... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Digital End-User Experience Office Hours (EMEA) Hosted by Abigail Lavadia 19 Feb, 2026 12:00 AM PST Event Details Online ServiceNow Exchange: Process Mining Academy Hosted by Abigail Lavadia 19 Feb, 2026 07:00 AM PST Event Details Online ServiceNow Exchange: Implementing Health and Safety’s Chemical Management Hosted by ServiceNow 19 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Get started with Security Operations Applications Hosted by Abigail Lavadia 19 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Digital End-User Experience Office Hours (AMS) Hosted by Abigail Lavadia 19 Feb, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy - Cross‑Workspace Interoperability in the Now Platform Hosted by Abigail Lavadia 19 Feb, 2026 09:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Issues After Upgrading to Zurich

After upgrading our instance from Yokohama to Zurich, we noticed the following issues: 1. Magnifying glass(lookup) on the list view are not working2. When I enter view/run under reports - nothing comes up3. Some users were added  - nextwave-service-u...

  • Question

HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

  • Question
  • Service Mapping

WalkUp connecting to Outlook

We are trying to connect WalkUp to Outlook. We have created all the connections and credentials and we went through the installation process. Only issue we are running into is it says we need to grant permission to the WalkUp Application. Can someone...

  • Question

Edit ({{count}}) button in Hardware Asset Workspace opens bad view

How can I specify which view a declarative action that opens a form for editing opens? Background: In HA workspace, there is a button on lists that says 'Edit (x)'.  When you select records from the list and then click it, you can edit those records ...

  • Question

Resolved! Undefined in AI Search Fallback responses

I am getting this "Undefined" where our Virtual Agent logo usually is located on the AI Search Fallback responses. The logo appears correctly on all other responses, just the AI Search Fallback shows this. Any ideas where this is configured? 

  • Question

How to export RIDAC for a project?

I'm trying to export the full RIDAC log for a project. Several community responses and support resources mention right-clicking on any of the column headers to access the export option, but I don’t see that functionality in my instance. Some replies ...

  • Question

Unable to add NLU Test Utterances | Virtual Agent | RESOLVED

Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause?  It says to wait, but I've tried multiple times over the p...

  • Question
  • Natural Language Understanding (NLU)
  • Virtual Agent

Resolved! Importing Knowledge Articles with Images

Hi everyone,I've seen quite a few threads around this topic but was wondering if anyone actually found success with importing Knowledge Articles with images into ServiceNow, particularly with Microsoft Word and PDF documents.   We tried the inbound e...

  • Question

Can we import PDF as Knowledge Article ?

Hi, Is it possible to import PDF's with images as knowledge article's body ?   Regards, Ayush Saxena

  • Question
  • Best Practices
  • Knowledge Management

Resolved! Remove User's Name from Additional Comments (with requester) field in a Notification

Dear all, Screenshot #1 shows a preview of a notification shown in screenshot #2. I need to remove the highlighted user's name revealed by "Additional comments (Customer visible)" field. Please help me on how to remove it..   Screenshot #1   Screens...

  • Question
  • Incident Management

Resolved! Importing knowledge articles in bulk

I have to import knowledge articles in bulk from one of the legacy KM into ServiceNow KM. They are all placed on a web but I can download them as PDF. I tried to convert PDF to work from online sources and imported the doc. I was able to import it fr...

  • Question

Resolved! Import pdf documents from sharepoint into ServiceNow as an articles

Hi All,   is it possible, to import PDF documents from sharepoint as an articles in ServiceNow? in Sharepoint, we have articles and pdf documents are attached to each article. we want to integrate ServiceNow with Sharepoint to import articles to Serv...

  • Question
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