ServiceNow Community

How to add filter inside instance option of "Community Field Facet"

This the instance option page .i want to see only topics related to me but the filter condition not working here can anyone help me out?how i can add filters hereThe screenshot of page is also attached

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Unable to login to PDI

Hi , My instance is not opening and I am able to set the password. Even the phone where OTP is suppose to go is not valid. How i can get the instance back. I have created a incident at customer support but no response.https://dev208013.service-now.co...

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How to find a common assignment group for a given list of users?

Let's say I have a list of 3000 users with me.Each user is part of multiple assignment groups.how to find a common assignment that contains maximum number of users from the given list.

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Does the Badge Reader in Walk‑Up Experience perform login or just check‑in?

Hi everyone,I’m trying to understand how the Badge Reader Integration works with Walk‑Up Experience. When a user scans their badge at an on‑site Walk‑Up, I’m not sure whether this action:1️⃣ Logs the user into ServiceNow,or2️⃣ Simply identifies them ...

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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Agent Mobile App
Zurich

Can someone go over document templates?

I created one attached to my custom app scope however I do not see it. I am expecting to see a ui action to generate the html from the fields on the record, but I do not see anything. Someone please explain to me how this works. Much Appreciati...

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Pre-Generated Table Sys ID before Submit of Record Producer Catalog form

I have a record producer catalog form linked to change_request table.I have uploaded a file in the "add attachments" of the form (in portal).Even before I click on submit, I can see that a record has been saved in sys_attachment table where: table_na...

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Resolved! How to show mandatory fields on the pop-up when we clicked on UI Action?

In SOW Workspace, in the problem table, we had a state field as Assess and there is an UI Action as Assess when we clicked on that UI Action, a Popup is getting appeared in which it is asking to fill Assigned to field.. now I added one more field as ...

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Issue with Zurich Version

Below onChange Client script is working in yokohoma but not in zurich, can someone please help me to understand on what is the issue? function onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; va...

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Request item order page approval details

Hi,I need to add the approver details on request summery page, once the service catalog request is submitted from ESC Portal request details(ex; REQ no, RITM no. Item, delivery date etc..) will be visible to the requester. in addition to that i want ...

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Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

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Display a banner message in SOW when the Incident caller is marked as VIP

When a user opens an incident ticket in the Service Operations Workspace, and when incident caller is VIP, a banner message should appear at the top of the incident form displaying:"ATTENTION: This is a VIP Caller." Please help me with this requireme...

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ServiceNow Jobs for Freshers 2026: Parul University Placement Guide

You keep hearing the same question in every training group and campus chat, especially from students at Parul University: can you actually land a ServiceNow job as a fresher right after CSA (Certified System Administrator) or CAD (Certified Applicati...

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Best practice for a dynamic progress tracker (chevrons) on a record form (Classic UI)?

I’m trying to replace a set of static chevrons on a record form with a dynamic progress tracker in the classic form UI (not Workspace).What I needA visual, chevron‑style progress indicator rendered directly on the record form.Each step should show on...

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classic
formatter

Requesting Help on ACL's

Hi All,Kindly help me how to fix this below ACL's'helpdesk1' user is member of 'Help Desk-DF', 'HelpDesk-DF' group members will have only snc_internal role , they should able to see incidents where Help Desk-DF(u_helpdesk_df) field is not empty.READ ...

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