ServiceNow Community

How to extract the Hr group from the Hr case and send an approval to the group manager

Hi all, i got a requirement that whenever a hr case with Hr service "Service now access" is created, then the Hr group name should be extracted from the description of the case and send approval to that hr group's manager and the hr admin (ex - xyz)...

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Assistant Analytics: Adoption & Engagement tab

Assistant Analytics: Adoption & Engagement Table of Contents Average Active UsersNew UsersAverage Conversations per UserActive AssistantsConversation Volume TrendAssist-to-Execution TrendExample Calculation Conversations per ChannelStrategic A...

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ServiceNow Flow Designer Approval

Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...

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Service Now Seeking Guidance

Hello ServiceNow Community,I am an IT Governance and Infrastructure professional with over 16 years of experience (ITIL 4, PRINCE2, and Lean Six Sigma Black Belt). My background includes managing large-scale mission-critical networks and cybersecurit...

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Looking for best practice to track user to application access and auto create termination tasks

Hi all. I am looking for advice on the right way to model and automate user access deprovisioning in ServiceNow.A business group wants to build a custom table with one row per user and about 30 plus application columns. Each cell would be Yes or No t...

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Service Operations Workspace customization promotion to other instances

scope: [ Service Operations Workspace Core ] | ver: [ Yokohama ] We've made customizations in the Service Operations Workspace Core app scope. Captured to various update sets. Do we:a) Just complete and promote the update sets to the Test instance, O...

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Platform Analytics Task Failed

I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?

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Resolved! Change work notes color in the Activity formatter in the Workspace

Hello ! I am trying to change the color of the work notes from yellow to green in the Workspace. I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. The...

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Service Operations Workspace

Customizing Word Translations in Dynamic Translation for ServiceNow Emails (Microsoft Translation)

Hello Community, We have configured Dynamic Translation for ServiceNow email notifications using Microsoft Translation Services, so that emails are automatically translated into the user’s preferred language. However, we are facing an issue where som...

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Now assist generated results should be only display active users , currently it's giving both.

I would like to update search on ESC portal to remove inactive profiles so that Now assist generates synthesized and meaningful results.

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Title Best approach to collect additional information after RITM submission – Survey vs Alternative?

Hi Everyone,I have a requirement where a user submits a request through a Catalog Item (for example, requesting software installation).Current ProcessThe requester fills some initial variables in the Catalog Item form and submits the request.After su...

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Intune Integration with Servicenow For CMDB.

Hello Folks, I want to integrate "Intune" with Servicenow for specifically Marinating the CMDB Data in "Computer" Table.Can anyone please guide me what are the pre requisites and any reference document?Thanks,

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Discovery

Getting Error while submitting catalog task

When a particular user tries to save the catalog task after changing the state, they are getting an error. However, when I try the same as an admin, it works without any issues. Is anyone else facing this problem?

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Bypass 'glide.knowman.enable_multi_language_search' property based on role

Hi everyone, As you know, OOTB the 'glide.knowman.enable_multi_language_search' property is set to false, which means users can only see knowledge articles based on their preferred language.I want to bypass that, and want all my users with the 'knowl...

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MS Teams Messaging Issue to ServiceNow Sidebar

Hello, I recently setup an integration with ServiceNow Sidebar and MS Teams. We use this integration to communicate from our Service Operations Workspace to the customer via Sidebar ---->Teams Messaging The issue we are currently seeing is, I will st...

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