ServiceNow Community

How to dynamically set reference qualifier to the reference field on ui page in ServiceNow

I’m working on a custom UI Page in ServiceNow where I need to dynamically filter the options shown in a reference field based on the selection made in another reference field. Scenario:I have two reference fields:Assignment Group (vi_assignment_group...

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On mobile devices, how to hide the Bar code in an Activity

Dear All， On mobile devices, how to hide the Bar code in an Activity. Thank you!!!

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REST XML API Response

Hello,I have a POST API. I send an XML via POST, and it is read correctly, and I can access the data. My problem occurs when I have to respond via XML. The error does not occur if I respond via JSON. If I use JSON as the response, the record is creat...

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Save Catalog Items as draft

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Turning the Release Testing Preview (RTP) Release Notes for the Washington DC release inside out, there was a wow moment... "Let your catalog item requesters...

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Investment Portal to the New Portfolio Planning - Its time to make the switch

The Evolution Beyond Investment Portal For years, Investment Portal has been the go-to tool for tracking project status, health, and financials. It provides reliable reporting, but today’s organizations need more than status updates. ServiceNow’s Por...

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SPM Portfolio planning missing columns

Hi!I have problem. In Strategic Planning Workspace -> Portfolio Planning -> I choose Planning and two columns that normally been there, disappeared. Program Increment and Feature Type. I cannot add them from Personalize cause there are missing. Does ...

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Make glide.ui.goto_use_contains to false to avoid performance issues

Hi, We have made the "glide.ui.goto_use_contains" default to true for using the "contains" operator and have set the type as 'string'. in sys_properties table. Now after health scan we found that the "Go To" search should not default to using the "co...

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Service Portal/Playbook: date shows yyyy-MM-dd format but dd-MM-yyyy is required

Morning, on the Service Portal (playbook form) the date field displays as yyyy-MM-dd even though in the Core UI, dates show correctly as dd-MM-yyyy. The system property date format is set up as dd-MM-yyyy. What is the supported way to make the portal...

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Customer Service Portals
Playbooks for CSM

Why is there no reference from App Product Model to Business App?

Hi,I started playing around wit the DPR product a bit. Currently I'm exploring the possibility to create approvals within Release Phases. The overall functionality looks really nice, but I'm wondering why I can only select Users or Groups from the A...

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Translation problem on workspace

Hello! can any one know how to translated the ui actions in the service operation workspace please? I can't found them on sys_ui_message. translated texte!

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How to Hide Unchecked Checkbox Variables on the Ticket Page

Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...

Article

UI action "Edit..." not showing for m2m table in the workspace's related list tab

As the title suggests, I have created a custom m2m relationship between an OOTB table and a custom one.While in the classic ServiceNow form I can see "New" and "Edit...",when going into the workspace the only UI action that appears is a "New" button ...

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PA dashboard

Hi

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How to limit most viewed articles for a specific knowledge base and to filter for 90 days

Hi, i have a question to ask, whether the OOB widget Knowledge most viewed articles, is it gives the articles that are viewed in that past 30 days and where can we find that filter condition, can we restrict the knowledge bases as well, like only i n...

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Loading is showing in CSM / FSM Workspace in Lead workspace table in service Catalogue section

Issue DescriptionIn the Lead to Contract Management Workspace, the Catalog section does not display any content. The section continuously shows a “Loading” state and does not render the catalog items. This prevents users from accessing or selecting c...

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CSM Configurable Workspace