ServiceNow Community

Help with Create a Data Policy lesson of Introduction to Data Policies course

HII'm a little bit stuck with Create a Data Policy lesson of Introduction to Data Policies course.Within the lesson it goes like - In Studio, open the Safety application, if it is not already open. - Select the Create Application File link.1) What St...

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need help with project portfolio workspace

I have configured it using guided set up and all projects are showing in the planning item table. However, in the workspace I see this view. See the error below, what am I missing?

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No records to display when user applied the filter on Risk Event Tasks table

Hi Team, As an admin, I got the records if I apply the filter (Risk Event (sn_risk_advanced_event)-> "Date first moved to approved" (custom field) relative before 180 Days ago) on Risk Event Tasks (sn_risk_advanced_mitigation_task) table. But as a Ri...

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change field colors of risk assessment in project workspace

function onLoad() { //Type appropriate comment here, and begin script below setRiskScoreColor(); } function setRiskScoreColor() { // Change field name if needed var scoreValue = g_form.getValue('summary_inherent_risk_score'); if (!scoreValue) return;...

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Incident tracking after chaning state

Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...

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please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

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Populated the location based on country

I have two variables 1. Impacted Country 2. Impacted Location and both are reference variables to cmn_location table Requirement is if user picks country based on country locations should shown to users to select, until user selects the country locat...

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Soumitra Dutta : How do I optimize queries and scripts for USA instances?

Hello, Soumitra Dutta here, I’m looking for ways to optimize queries and scripts on our USA ServiceNow instance. For those who’ve handled performance tuning before, what steps or best practices would you recommend? I’d really appreciate your suggesti...

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Flow designer send Email

Hello I have the follwoing flow and I want to include an email that will be sent to the manager so that they know when their employees open a request.My question is where should I add this action and should I use the Send Email over the notification ...

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Request Management
Service Catalog

Vendor Management Workspace - Assessments - Hide/Deactivate Lifecycle phase?

Hi, Client is requesting to remove "Generating Observation", from this phase section. They have already done it in Native UI. I see nowhere to adjust this in UI Builder or form layout. I can't find the data-source either in the page (default page in ...

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Hide template

Hi Team,I have a requirement to hide a particular template for a particular knowledge base. Please help me how to resolve this.Thanks & Regards,Amit Kumar

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How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

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Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

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HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

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Order Fulfilment Tables - Very Helpful for New Joiners

Order Fulfillment Tables Table NameRemarksCustomer Order (sn_ind_tmt_orm_order)Product or Service order created on submission.Order Line Item (sn_ind_tmt_orm_order_line_item)Order line item created under the customer order based on the Product Specif...

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