ServiceNow Community

operation workspace new incident

I need help. I want the assignment group to be auto fill to the our svcdesk group. when they create an incident in operation workspace what is the simplest way to accomplish this.

Question

Survey HR Results table missing value in database view table

Hello team,We have encountered an issue where we have a report which is having a database view table where users are unable to see report columns such as "Actual Value," "Country," etc.However, they can view those values in normal tables but not in t...

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Looking for ITOM Solution Architect for a Remote part time job

I am looking for a ITOM Solution Architect for a Remote part time job. This is 16 to 20 hours per week, and 108 hours in total. We are only hiring Europe or Saudi base resources with at least 7 years of ServiceNow experience. You can send your resume...

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Contract Jobs
Full-Time

Looking for a Spanish Speaking ITOM professional to work remotely

I am looking for a Spanish speaking ITOM Senior Technical Consultant with at least 7 years of experience. We need 2 full time resources for 1000hours each. We need Europe based Consultants for this position. You can send your resume at chernan@flexem...

Question
Contract Jobs
Full-Time

Looking for ITOM professional willing to work onsite in Saudi Arabia

I am looking for an ITOM expert with at least 7 years of experience. We need 2 full time Senior Technical Consultants. We are willing to consider Europe base candidates. All travel and expenses will be paid. Please send your updated copy of your res...

Question
Contract Jobs
Full-Time

Linked Cases Related list Add Button for Agent Workspace for HR Case Management

I need a Related List with name as Linked Case with the configuration need to link the 2 different Employee Relation cases into one. For this I have created a many to many Definition with the below Information i have created a Relationship as well wi...

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Sharing articles with externals through HR case - best practice

Hi All,I've been wondering what's your best practice or suggestion for the following scenario we've recently had: - Externals can create HR cases, but cannot access our knowledge bases.- An alumni employee created a case asking a question.- HR Agent ...

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Case and Knowledge Management

repeated typing and freezing issue

Hi All,When connecting to a live agent through Virtual Agent, if the agent does not accept the chat within 5 minutes, I get the option to create a case.Here’s what happens:1.I type a message (e.g “random text”), but the chat freezes and the free-type...

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HRSD Lifecycle Events Limitations

Hello HRSD Community, We are building a flow using Lifecycle Event for our employees. When HR Cases are raised for this flow, there are around 40-42 Tasks which would triggered as per the flow which is being built using Lifecycle Event. We are told ...

Question

SAM Discovery Maps

Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...

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Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model. In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

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Need a report that shows tickets from new hires within their first 2 weeks

I'm trying to create a report that shows incident tickets created for/by new hires within their first 2 weeks of hire. I tried to start with all tickets created from 4/1 and then added the filter caller, start date is less than 2 weeks after created...

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Help needed for logic — Closing RITMs based on Catalog Task states (Fix Script Cleanup)

Hi all, We are working on a data cleanup activity where around 1200 RITMs have 2000+ catalog tasks from the past year. The goal is to run a fix script that will automatically close or cancel RITMs based on the state of their related catalog tasks. He...

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Resolved! S2P - really?

I'm trying to confirm what seems to be a new feature within SNow - capability for fuller S2P including managing the RFI/RFP processes. Seems that S2P and P2P are being used interchangeably.

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Knowledge Management Research Invitation- Nov 4 - 11, 2025 | Topic: Duplicate Management

We’re designing a new workflow to make duplicate handling easier - featuring options to merge, draft new articles, retire or delete outdated ones, and AI-generated suggestions with helpful guidance. We’re looking for: Knowledge managers and author...

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