Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

Welcome to the ServiceNow Community Ready to learn, share, and connect? You've got a million people in your corner.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1096449members
3014164posts
See ServiceNow AI Control Tower in action on August 27, 10 a.m. PT. Govern all your AI at scale. Learn more
What`s New Popular Posts More The latest in Community Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events In person Webinar: Identity and Access Management was built for humans. Your workforce isn't anymore. Hosted by Megan Le 27 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Academy - Agentic AI Workflows for Employees Hosted by ServiceNow 27 Aug, 2026 09:00 AM PDT Event Details Online ServiceNow Exchange: Business Continuity Management (BCM) Workshop Hosted by ServiceNow 27 Aug, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Personal Finance — w/ Mihir Desai (APAC) Hosted by jasminecole 28 Aug, 2026 03:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Personal Finance — w/ Mihir Desai (AMS) Hosted by jasminecole 28 Aug, 2026 09:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

GetReference

What is the purpose of getReference(). On my understand it's an API used in client side, to fetch real time data of a referenced record. I need more explanation and real time examples when to use this. And give some two to three examples with code if...

  • Question

different autoclose time for major incidents

The OOTB autoclose period in Servicenow is 7 days. Is it possible to change this value only for major incidents? So autoclose time for normal incident 7 days and autoclose time for major incidents  15 days

  • Question

MVRS on a Record Producer

Hi,I created a new record producer that generate record in sn_slm_task table.Inside this record producer i added a Multi Row Variable Sets. Is there any way to access this MVRS values using the producer script on the sc_cat_item_producer record?using...

  • Question

Closed/False positive Vulnerable items changed to Closed/Stale

Anyone else seeing this issue?  We marked the VIT state to closed/false positive by submitting the false positive request. After approval on example VCAXXXXXX, state of VIT changes to Closed and sub state to False Positive.Later VR.system updated the...

  • Question

Dashboard freezes during loading

Hi Team, I have a user facing an issue with Dashboards. We're currently in Australia Patch 3. There's a custom dashboard created and utilized by multiple users. Only 1 of them has the loading error. He do not have any role issue, he can view them and...

  • Question

Discovery of External MCP Servers

I would like to understand the capabilities available for discovering external MCP (Model Context Protocol) servers within ServiceNow.Specifically, we are looking at MCP servers that are hosted externally, such as on AWS or Microsoft Azure, and would...

  • Question

Ui Action not working in Workspace

Below code for Workspace Client Script not working:Requirement: If parent case contain open child tasks, while closing the case it will show a pop-up and close parent along with childfunction onClick() { if (!g_form.getValue("assigned_to")) { ...

  • Question

Unable to change view from inside the form

Hello all!Hope you had a great weekend. So here is my issue. This happened a couple of times before too and never could find the reason or a solution to this.So there's about 5 views to a custom table, let's call them Views A,B,C,D and E. Once we ope...

  • Question
  • Instance Configuration
  • User Interface (UI)

Lists and Filters​ task (Content)

I tried desperately to attach a screen shot. The system does not let me. I am using Platform User.  I correctly did the filter. I run it. Clicked Priority column to show Critical 1 first, I change all Priority 1 to "In Progress", Updated Personalized...

  • Question

Basic Training for non-technical users

Hi - does anyone know of a list of very basic ServiceNow training that is very high-level for those who have never seen the platform?  I've found a lot of info for those wanting to grow their technical skills from the basics but not a basic overview....

  • Question
View More