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When assignment group type is Test integration user then category and subcategoryis mandatory

Hello Community,We have the following requirement: When creating an Incident, if the Assignment Group type is “Test Integration User”, then Category and Subcategory must be mandatory. If the Assignment Group is changed later and the new group does n...

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Incident Management

Has anyone successfully implemented a Citizen Developer programme on ServiceNow?

Hi all,We're exploring the idea of launching a Citizen Developer programme for our power users (& few non ServiceNow developers) and I'd love to hear from anyone who's actually done this, not just theory but real implementation experience.Specificall...

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PA Widget does not follow Dashboard filter

I have a widget where i already checked follow element but it is still not following the dashboard filter. Upon checking the indicator source, the facts table in source segment is getting from Metric[metric_instance] table. Is it a servicenow limitat...

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ATF Error

Hi Team, We have multiple ATFs failing with below message, any idea what the issue is? And it seems to work some time and fails other times, even though the steps remain the same. Click a UI ActionThis step failed because the client error 'Uncaught R...

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[question] subscription, roles and application

Hi community,I am a little bit confused with the term subscription, roles and application in subscription management application. Can I understand that way that 1 subscription = 1 roles per person, while the role control both what you can do and whic...

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What to do with cmdb_ci_service table ?

Hi Community,I need some clarity and guidance on the correct approach for one of my ongoing ServiceNow CSDM implementations.Currently, our implementation has almost everything in a single table: cmdb_ci_service , including Business Services, Technic...

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Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

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Cost Plan removal from Expense line not changing actuals

Hi Team, I have a scenario, where expense line is created through migration. As soon it is created, ServiceNow will generate a cost plan and map with the same(OOTB functionality, originally EL records came without CP).In few cases, users are expected...

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Protect Innovations with the Legal Invention Disclosure Workflow in LSD

Protect Innovation with the Legal Invention Disclosure Workflow in Legal Service Delivery Employees across the organization create ideas, inventions, and technical innovations every day. Without a structured invention disclosure process, organizatio...

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User Not Authenticated. Could not retrieve a new access token with the refresh token. invalid_reques

Hi ,I have configured my rest message with Type = OAuth Provider (Oauth2.0) and Grant Type = Authorization Code.and trying to test the API but getting the error as "User Not Authenticated. Could not retrieve a new access token with the refresh token....

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Unable to assign control attestations in AI Risk and Compliance workspace

We’re currently testing the AI system registration process using AI Control Center.We ran into an issue when trying to assign control attestations — they don’t seem to show up at all.From what we understand, when opening an AI system (either from the...

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Policy and Compliance Management

Subscription Management Hub

Subscription Management Hub Welcome! Welcome to the Subscription Management Hub Your central resource for all things Subscription Management — from overview, understanding usage, capacity, entitlements, and beyond. Whether you're new to or an e...

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DevOps Change Workspace Home page error

As a DevOps user, I am encountering the below error while logging in as a devOps user or devOps admin. I have already created the query_range ACL and assigned both the sn_devops_ws.workspace_user and sn_devops_insights.user roles. Since the Home page...

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Partnership with MoveWorks

My firm Aavenir has CLM solutions on ServiceNow playstore. We have dozens of clients using our solution on SNOW and we wanted to discuss a partnership with Moveworks where we can integrate Moveworks with our product for the benefit of our SNOW client...

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Resolved! Service Portal: Supported design for conditional visibility and mandatory variables inside Variable

Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...

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