flow is interrupted on Catalog item using flow with approval for non itil users

[EbukaJ]

Hey guys,

Having this issue with a flow being interrupted on Catalog item using flow with approval for non itil users but once itil role is assigned, their requests goes through successfully.

I have confirmed that RunAs user is set to System users but issue still persists

Below is the error from the flow

Also, below is the confirmation of the user it is running on

Please any help on how this can be corrected?

[Hemanth M]

Hi @EbukaJ ,

Unable to read error message from the screenshot - could you please add larger images

[Ankur Bawiskar]

@EbukaJ 

what's not working with non-itil user?

what action is giving error

image is not clear.