ServiceNow Community

Resolved! Remove a choice from a variable which is populated through Reference qualifier.

Hi All ,I want to remove Brazil from country variable which is a look up select box(refers to a custom table) with variable attribute and reference qualifier with it as shown in the below picture . How to remove Brazil and to add other choices to the...

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Few of the HR Cases Stuck in Awaiting acceptance

Hi team,Some of the HR cases are stuck in Awaiting acceptance state in the production instance. When i am trying to replicate the issue in dev instance , cases are auto-closing after 5 working days from awaiting acceptance.What might be reason for ca...

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Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow

Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...

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After Upgrade ,I'm unable to view the SOW Homepage Details

After Upgrade ,I'm unable to view the SOW Homepage Details: But It show's like belowWidget are missing after upgrade. Home Page details or order are same to same. Still Widget is missing.What will be the solution for this?

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How to send multiple attachments from Servicenow to third party in the REST call using flow designer

Hi, I have a use case where I want to create an incident in the Third Party application when incident is created in Servicenow.I just want to check if there are any attachments in the incidents , how can I send them to the third party while I am doin...

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Issue with Cross-Scope Error While Creating Data Source

Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...

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How to retire a knowledge block in ServiceNow

Hello All, can someone help me understand why a knowledge block cannot be retired even if I have deleted it from the latest version of the article? I received always the same error message "Block cannot be retired as it is currently used in other art...

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Popular items not showing on the employee centre portal

Hi All, Need assistance on employee center portal. As i'm unable to to see the data in the popular item in the service catalogs. When i validate in PDI that data is coming as expected but in my org instance its not showing any data. Any suggestion ...

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Resolved! Landing paging HR workspace

Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...

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Bring AI Agents on the Forms

We have enabled the out-of-the-box Skills and Agentic Workflows in our system. Now, when we enter a prompt in the Now Assist chat, we receive a relevant and contextual response.For example, if I type: "Generate Post Incident Review for INC000001", t...

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Resolved! Putting '?' icon next to the felid

Hey guys I need a help with a customization in the SIR form. I have some fields in the form and the client want to put some hints and a interrogation icon next to the field "?". I managed to put the hint in the label configuration in the field but I ...

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Unable to Access Personal Developer Instance – 502 Bad Gateway (Instance Offline)

I am unable to access my Personal Developer Instance. When I try to log in, it shows a “502 Bad Gateway” error, and the instance status appears as Offline.Could you please look into this issue and help restore access to my instance?

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Populate assignment group based on catalog item RITM by using Flow in Flow designer

Hi ServiceNow Devs, I've a requirement to populate the assignment group based on catalog item RITM, all catalog items are using same variables.But different assignment group is used for all catalog items. There are 18 catalog items RITM mapped to dif...

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I am using query business rule with no conditions on incident table

Hi,It is not giving any output to logs. Kindly help.(function executeRule(current, previous /*null when async*/) { current.addActiveQuery(); current.addQuery('priority', 1); current.query(); while(current.next()){ gs.log('The numbers are ' + c...

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Account table is not available for selection in special handling notes

Hi all , While special handling notes creation process , a specific user (CSM Agent with Special Handling Notes permission) cannot see the account table in the table name list .When he selects type conditional and look to select account in 'Table nam...

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