https://developer.servicenow.com/dev.do issues

Hi all, Is there any planned outages or patches to the https://developer.servicenow.com/dev.do site? I've tried accessing on multiple devices but get a blank page. Noticed there's a few errors in the console, a lot of failed HTTP calls and no service...

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If @mention is used in an Interaction, the standard @mention notification is not tokens

When we use the @mention in an interaction record, the notification is completely blank. It has verbiage and the link to the record if we use @MENTION in HR case records, incidents, etc. Help!

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Link To Destination/Event Mapping Opening Multiple Tabs

Hello again. I am working on a workspace for a few executives in our organization. In the body of the home page, I have a list that contains reference fields. The users will need to click on the reference links to view the record and act on it. I am ...

• Question

Provider Notification not Delivering to Recipients through Virtual Agent Chat

Hi Community,The requirement is to send a provider chat notification that's triggered by an event, which itself is being triggered within a subflow. I have content and an action linked to the notification.  I'm sending to recipients in event parm 2: ...

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What strategies have your organization adopted to train your user community?

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problem with work flow it is published and not getting checked out

Hi All, I am having one workflow which is in published state and is not getting checked out. I am trying to delete workflow version which is published but what that causing it delete complete work flow and I am trying another way making other version...

• Question

Deeplink that works for users with and without now mobile?

Hi,Is there a way to have a deeplink that will redirect to now mobile if the user has the app or just open in the browser if the user doesn't have the app? Currently I have a deeplink that works correctly if now mobile is downloaded but if its not it...

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• zurich release

Due date field on approval table is populating created date

Hi Team , due date field on approval table  is populating created date , due to which  it is showing Overdue immediately after approval creation, how can we fix it . Can someone help me on this. Thanks,  

• Question

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

• Question

Make visible variable which is outside of var set

Hello guys,  I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...

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https://developer.servicenow.com is down

It shows blank page

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Security Scanner - Security Centre

Securing your IT infrastructure is more critical than ever in today's digital landscape. As organizations increasingly rely on ServiceNow for managing their enterprise services and workflows, ensuring the security of this powerful platform becomes pa...

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Problem Model Setup forces one model and no selection window when creating a new problem

When testing the ITSM Problem Model setup and creating a new problem, I am unable to not set a default model.  In addition, when selecting a newly created model, the OOB model is always used. Also, no selection window appears when creating a new prob...

• Question

Approval triggered to line manager from HR Case

Hi,I have a requirement wherein an intake form is submitted with 10 employee details. Once the form is submitted it creates a case and should go for 2 different managers for approval in parallel. Any of this manager can see the details and then appro...

• Question

ServiceNow UI action confirmation | ServiceNow Usecase Confirmation pop- up on destructive UI action

Hi All, I hope you're doing great.   Today we will be looking into a use case for UI actions. We have faced this situation a lot of times in our day-to-day implementation when we have created a destructive ServiceNow UI action on the form.Now, what ...

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