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Incident -Template creation and manage

Hello, which role is required to create a Template in Incidents? we don't want to give Admin role for a ITIL user just for this Template creation purpose, so are there any other role available for this purpose.? Thank you,

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Linking Webassessor and ServiceNow Learning Accounts

Under my learning training platform not seeing the preferences to add the mail id. When I click on my learning link i go to ServiceNow University.

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ThousandEyes Alert Integration - Impacted Services Not Populating

Environment: ServiceNow (Yokohama) Issue: We have ThousandEyes integrated with ServiceNow Event Management. We are using a subflow to populate the impacted services on the alert, but it is returning blank values. Current Flow:ThousandEyes → Event Ru...

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Event Management

catalog form submission is getting stopped for asynchronous glideajax call

I have made below script for a certain condition where I want to stop catalog form submission and it is working fine but for any other time also form is not getting submitted. var allowSubmit = false;function onSubmit() { // If the flag is true...

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Want to create a landing page for incidents same as change when click on Create New

I have two types of incidentsone is Normal oneand second one is for someother typewhen i click on create new incidents i want a landing page same as change where we can selecr standard and Normal change.Is it possible to doplease let me know the solu...

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If a column or row in the report does not have a corresponding value, it will be omitted.

If a column or row in the report does not have a corresponding value, it will be omitted. Users don't like the default collapsing because they want to see all elements that match the filter criteria,even if the count is 0. Is there a way to toggle th...

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Project Budget - Now Experiance

In the new project workspace, is there a way to set budget by cost type? (labor, hardware, software, etc.)The servicenow documentation still refers to the old project budget allocation instead of going into the project workspace-->Financials-->budget...

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Incident

Hello Team, In the Incident table, the location field is correctly filtered based on the selected company using a reference qualifier. However, when running a report on the Incident table and selecting a location, it shows duplicate entries like two ...

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Resolved! Resource Card filter not working

I recently migrated to Resource Assignments from Resource Plans, and I'm having trouble creating Resource Card filters in the Resource Management Workspace. No matter what I select, I get all resource assignments instead of the limit I want. This h...

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How to disable MFA in our sandbox

We want to disable MFA in our sanbox, how to do it?

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Translate description of document task with 'Use global descriptions for translations' does not work

I am trying to use 'Use global descriptions for translations' of document task template to translate short description/description of document task, it does not work.I tried 'Use global descriptions for translations' of HR task template, it is workin...

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Our first Community Week! Here's what you need to know!

So... it's your first Community Week? Ours too! A Celebration of innovation, learning, and connection in the ServiceNow Ecosystem. Community Week is a vibrant, multi-day virtual event designed to bring together developers, architects, adm...

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The Community Week Agenda Breakdown!

The Community Week Agenda Breakdown Get ready for a week packed with livestreams, podcasts, blogs, and fun! Whether you’re here to learn, share, or connect, Community Week has something for everyone. Each piece of content will go live at the time...

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#BuildWith is BACK! Here's your first look

#BuildWith is BACK! Here's your first look For the fourth year in a row, #BuildWith is back, and this time, we’re excited to see what you’ll create with ServiceNow Build Agent! Here’s your first look at what’s ahead. The full challenge guide, su...

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hide Mandatory checkbox under portal settings using script

@Ankur BawiskarI have requirement if submitter authoorised selected as No , it should hide attachments , but as it was mandatory on the poratl settings level , how can i hide attachments

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