ServiceNow Community

Confidential email notifications using scopped applications

Hi Everyone, We are building secured application with some emails notifications to users. when we send any email from ServiceNow to other system(any users email) it should be "confidential" Anyone has implemented such emails configurations? any ...

Question

Create a report on tickets that a user has assigned to various teams

A team "Service Desk" wants to be able to see how many incidents a particular user on their team has "reassigned" to another team. For example, a networking ticket comes in as an inbound email and defaults to the "Service Desk", then a member of the ...

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HR Unguided Simulator (Yokohama) - Configure an Employee Journey

argh, I cannot validate this step and I do not get why - and the message is not great!I have checked for prefixing or suffixing spaces - noneI have copied / pasted all names and ensured that all full stops are where they should beYes, I have been cau...

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GlideAjax blocked from Script Include in same scope despite Isolate Script enabled

Hi all,I'm working within the Security Incident Response (SIR) application scope (sn_si) and trying to trigger a Script Include via a client-side UI Action using GlideAjax.The setup: The UI Action and Script Include are both in the sn_si scopeThe Scr...

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Add User to Group through Microsoft Entra Action is not working

Add User to Group through Microsoft Entra Action is not working as expectedUser is not member of that Azure AD group and after integration failed, user is added mauallyError: User is already added to the GroupWhat might be the issue and how to figure...

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Resolved! Unknown error comes when adding user to microsoft entra group using Add user group action spoke

Hi,I'm trying to add a user to a group using Microsoft Entra spoke and Add User to Group Action. it seems the actual step is getting completed but after that an error comes as "Unknown Error " thereby the flow gets exited by throw error exception. T...

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What is needed to grant user access to project workspace

Hi all, I have created a custom role which I want to use to grant non-IT users access to view certain projects only, and Following the kb article below I have created an ACL for "now.workspace.project.*", that has allowed the workspace link to become...

Question
Project Portfolio Management

Sentinel to ServiceNow work notes updates are not working

Hi Team, I am inbetween integration microsoft sentinel with Servicenow. All working good except the work note part. The worknotes of Sentinel is not getting updated in ServiceNow. Do i need to customize anything in Scheduled job script. However, serv...

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Is there a Tampa-specific SNUG or is only Central Florida SNUG available for those in Tampa?

This might have been asked before, but is Central Florida SNUG the only SNUG for Tampa membership?

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SLA Pauses without meeting the condition. Behavior is abrupt

Agents in our organization have reported that Service Level Agreements (SLAs) were paused unexpectedly.We have 12 out of more that 10000 SLAs that got paused abruptly even though pause conditions are not met. What are the possible reasons for this ab...

Question

Reduce DRY violations in Catalog Client Scripts with UI Scripts

Finding new ways to do things is always a pleasure. Especially if the way to do a thing eliminates one of my biggest pet peeves: TRIGGER WARNING DRY violations. Violating DRY (or, Don't Repeat Yourself) is easy to do. Lots of scripts do the same th...

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What is the best method of reporting MoM / YoY results for custom business application fields?

My team has a number of metrics based on custom business application fields that we report on monthly using Tableau because of calculations required to arrive at those metrics. Now we are being asked to also look at those metrics MoM and YoY. We requ...

Question

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

How to manage phones, VoIP, teams (soft phones) etc in Servicenow

Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...

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Azure DevOps Integration to Project Management.

We have a requirement in which our Azure DevOps is supposed to be linked to our Service Portfolio Management. We have been using Service Portfolio Management for quite some time while using Azure DevOps but those processes were running in parallel b...

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